Contact Center

Hi Team ,  Please help me below  How to removing the Get Person Call to CDI?    please Help Me 

Hi, we have a gadget that allows use to single step transfer to internal extensions. This works when an agent receives a call and clicks the button. However, the transfer fails when the agent is being silent monitored by their supervisor. We are on U...

Hi, We are facing following issue with Finesse notifications The scenario isAgent 1 receives call,  Initiates either consult or transfers call to  agent 2Speaks to agent 2, and then Agent 1 exits the call leaving customer with agent 2So when  agent 1...

We have a UCCE call center that has a challenging workflow.  The agents take inbound calls to their ACD lines, then from that line, they will make an outbound call to a doc's cell phone.  If the doc answers, they conference the calls together and all...

Guys,  I have a requirement to play some Static Menu from VXML Application in case of any errors or HotEvent. When i try to play an Audio after catching Badfetch (error.badfetch) , I again get Badfetch followed by abrupt disconnect. I am setting fetc...

What are the options to integrate a standard voicexml application located on the internet into Cisco CVP.Do we need to use Call studio to build and deploy a 'wrapper' app which fetches the real application on the internet via http/s or how does it wo...

Hi Team, How to Removing the GET Person Call To CDI? Please help me . Thanks!Sabari

We would like to create the custom Database query Reports for our customer without the using the SQL procedure. To create the SQL query's we use the SQuirreLSQL app and all our scripts are running successfully directly with no  any problems. But if w...

Hi there, we are using Finesse 11.5 for UCCE 11.5.   We are getting below error for some agents, 'An error occurred while loading this gadget,refresh the page to try again'. and we want to resolve this.  

Hi Experts,              I have two vxml applications for say A and B. I'm using subdialog invoke cisco element to transfer application from A to B, in the element settings, for URI I've entered value as "/cvp/server?application = B " . Everything go...

I have an application that needs to initiate calls to customers. Also, I need to have an agent reserved in case the customer wants to transfer to an agent from my calling IVR. They are a high-priority customer and should not have to wait in the regul...

Is anyone aware of a way to get the UCCX version using any of the API's Graham

 I need a way to listen to incoming chat notification for gadgets.Hub, any help would be greatly appreciated. I managed to listen to the incoming chat notification but not the message like below: gadgets.Hub.subscribe(  'uccx.api.agent.' + user.getId...

Hi, I have to build a functionality in agent's screen to contact his/her supervisor. Is there a way to find out Supervisor's extension with the agent's credentials using Finesse REST API? Thank you.