Hi Team, How to Removing the GET Person Call To CDI? Please help me . Thanks!Sabari
Forum Posts
We would like to create the custom Database query Reports for our customer without the using the SQL procedure. To create the SQL query's we use the SQuirreLSQL app and all our scripts are running successfully directly with no any problems. But if w...
Hi there, we are using Finesse 11.5 for UCCE 11.5. We are getting below error for some agents, 'An error occurred while loading this gadget,refresh the page to try again'. and we want to resolve this.
Hi Experts, I have two vxml applications for say A and B. I'm using subdialog invoke cisco element to transfer application from A to B, in the element settings, for URI I've entered value as "/cvp/server?application = B " . Everything go...
I have an application that needs to initiate calls to customers. Also, I need to have an agent reserved in case the customer wants to transfer to an agent from my calling IVR. They are a high-priority customer and should not have to wait in the regul...
Is anyone aware of a way to get the UCCX version using any of the API's Graham
I need a way to listen to incoming chat notification for gadgets.Hub, any help would be greatly appreciated. I managed to listen to the incoming chat notification but not the message like below: gadgets.Hub.subscribe( 'uccx.api.agent.' + user.getId...
Hi, I have to build a functionality in agent's screen to contact his/her supervisor. Is there a way to find out Supervisor's extension with the agent's credentials using Finesse REST API? Thank you.
We are developing a Finesse (v11.1) gadget where we need to capture the state change event of warm transfer leg. One would think the dialog change handler should be called when the transfer destination picks up, but it is not (not in case of inbound ...
Hello, I need to know if it is possible to encode different gadgets and widgets regardless of the content inside of desktop layout in finesse. Thanks.
We have 3rdParty application which requires agent username and password, I can get agent username and password on finesse gadget with default Config.Password(). But we encounter an issue when finesse running on SSO. The same method doesn't provide th...
Resolved! Finesse events for ECE web chat?
Does the Finesse Notification Service provide any events to gadgets for ECE actions - namely the starting and stopping of a web chat? A customer is converting to ECE from an older, customized WIM install. The customization allowed for a screen pop to...
I'm testing the EmbeddedWebApp from the Finesse sample gadgets on GitHub. I've updated the URL based on the documentation and updated the 3 files to the 3rdpartygadget folder via WinSCP. I've updated Finesse layout with: ...
I have a customer that wants a more user friendly way to amend settings such as moving agents into different teams, changing hours of operation, emergency prompts etc. They would want a browser app where they can change fields and in the backgrou...
Hi all, I am having trouble connecting to a customer's UCCX CTI server, so I figured the CTI server is not enabled. Is there a document on how to enable the CTI server? Secondly, by default, does the CTI server listen on port 42027? Thank you
