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 I need a way to listen to incoming chat notification for gadgets.Hub, any help would be greatly appreciated. I managed to listen to the incoming chat notification but not the message like below: gadgets.Hub.subscribe(  'uccx.api.agent.' + user.getId...

Hi, I have to build a functionality in agent's screen to contact his/her supervisor. Is there a way to find out Supervisor's extension with the agent's credentials using Finesse REST API? Thank you.

Hello, I need to know if it is possible to encode different gadgets and widgets regardless of the content inside of desktop layout in finesse. Thanks.

We have 3rdParty application which requires agent username and password, I can get agent username and password on finesse gadget with default Config.Password(). But we encounter an issue when finesse running on SSO. The same method doesn't provide th...

I'm testing the EmbeddedWebApp from the Finesse sample gadgets on GitHub.  I've updated the URL based on the documentation and updated the 3 files to the 3rdpartygadget folder via WinSCP.     I've updated Finesse layout with:                         ...

I have a customer that wants a more user friendly way to amend settings such as   moving agents into different teams, changing hours of operation, emergency prompts etc.  They would want a browser app  where they can change fields and in the backgrou...

Hi all, I am having trouble connecting to a customer's UCCX CTI server, so I figured the CTI server is not enabled. Is there a document on how to enable the CTI server? Secondly, by default, does the CTI server listen on port 42027? Thank you

Hello, I try to open session in AgentMode. I send Open_Req with Service Mask ServiceClientEvent (0x00000001), which mean session mode is AgentMode. But telephony sends me message without information about Agent in OpenConfirmation (OpenConfirmation d...

Hi,I want to create a different interface from where the agent can reply to the social miner chat. Social miner exposes the client side API through which I can pretty UI for chatting. Is there any way I can make an agent reply to the chat in a differ...

Hi Team, I was trying to create a chat Room. I have successfully generated a feed ID and feed Ref URL. Also assigned the feed to campaign.Now when I am making a POST request to http://hq-socialminer.abc.inc:8080/ccp/chat for creating a Chat request, ...

I would like to know what image-type is recommended for the icon in the left-side vertical menu in Finesse.I follow the guide in Finesse Administration Guide for Finesse 12.0 ETF section "Customise Icons in Left Navigation Bar"I use the <icon> tag an...