Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! Unable to get CONFIG_AGENT_EVENT updates

I have a server application using the UCCE CTI interface to collect data. Part of that requires getting configuration information, specifically agents.   In my case, I can send CONFIG_REQUEST_EVENT with a ConfigInformation mask of 4, to get a dump of...

tomotvos by Beginner
  • 1 replies
  • 0 Helpful votes

Send arbitrary VXML 2.0 to VVB via UCCX

I'm researching the usage of UCCX, but only have experience with UCCE so far. I have a working CCX script to which I'd like to add a custom block of VXML. I have this vxml in a file hosted in an IIS service. Which step element in CCX Editor do I use ...

Quigath by Enthusiast
  • 0 replies
  • 0 Helpful votes

Resolved! Screenpop Gadget in Finess

Hi,   I am writing a screen pop gadget for Finesse to integrate with a 3rd party application we have to fire up the gadget when a call arrives to UCCE.   Now, I need the agent gadget to access the caller ID and then send it in the IFrame URL. I know ...

sharpgate by Contributor
  • 2 replies
  • 0 Helpful votes

Not able to get CONFIG_AGENT_EVENT

Hi, I have specified CONFIG_AGENT_MASK | CONFIG_APPLICATION_MASK as the mask in OPEN_REQ. I do get the CONFIG_KEY_EVENT event in response to CONFIG_REQUEST_KEY_EVENT. However, all the keys are 0. Is this expected? I then send a CONFIG_REQUEST_EVEN...

dbonagir by Cisco Employee
  • 2 replies
  • 0 Helpful votes

Identify the phone an agent is logged on

Hi all, When I receive a CALL_ESTABLISHED_EVENT, I see the answeringDeviceID is the agentID, and I am wondering if there is a way for me to find out the phone this agent is logged on? for example, the DeviceName / MAC of the phone where the agent is...

dbonagir by Cisco Employee
  • 1 replies
  • 0 Helpful votes
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