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Get a list with ALL queues from Finesse using the API

nfsadmin1
Level 1
Level 1

I am building an app that integrates with Finesse using the API. I need to retrieve a list of all configured queues in the system on startup. How can I do this? At the moment I only seem to be able to:

A) Retrieve a specific queue based on its ID

OR

B) Retrieve a list of queues based on a single userid.

Would appreciate any help.

7 Replies 7

dlender
Level 6
Level 6

There is not currently an API to list ALL queues. As you state, you can retrieve a specific queue or retrieve the queues for a specific agent.