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Contributor

Get active Queue Name

Hey.

Which javascript function kan i use to get the QueueName of an active Call. In CAD the agent could see which queue the call was coming from, but they can't see it in Finesse

As i can see in the js file i should be able to make a call something like this

var QueueName = finesse.restservices.Queue.getName()

or

var QueueName = finesse.restservices.Queue.prototype.getName()

and should get the name of the queue - but none of these are returneing anything

Thanks

Thomas

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Enthusiast

Hey Thomas. Those methods would be used for getting the name of a Queue when you get a list of Queues. It isn't for what you are trying. Finesse currently does not have the ability to get the Queue for the active call. It is on our watch list as a feature.

g.

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Enthusiast

Hey Thomas. Those methods would be used for getting the name of a Queue when you get a list of Queues. It isn't for what you are trying. Finesse currently does not have the ability to get the Queue for the active call. It is on our watch list as a feature.

g.

View solution in original post

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Thanks for your quick answer. :-)

Ill look forward to that feature (and my customers)

/Thomsd

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Hello.

And this feature still doesn't implemented?

Highlighted

Hi,

The queue name of the active call was added in Finesse 11.6: https://developer.cisco.com/docs/finesse/#!dialog/dialog-object-for-voice-calls

It is now part of the dialog object for the call. I don't see the method available via the JavaScript library, but since its in the dialog object, you can get the data from the dialog object and parse out the queueName.

Thanx,

Denise