Get supervisor queues, but not from supervised team members

[SumoPig]

Hi,

I am attempting to get the list of skills / queues from a supervisor, however when using User.getQueues() supervisors will get not only the skills / queues assigned to themselves, but also from all of the agents that are part of their supervised teams.

For example, if user A (supervisor) has is assigned the queues 1 and 2, and they supervise user B (agent) who is assigned to queue 3, then User.getQueues() will return queues 1, 2, and 3. Instead, I would like to only see a list of queues 1 and 2.

I have not found a way to filter or distinguish which queue is specifically assigned to the supervisor, but not to their team members.

Is this possible to achieve? Thanks

[bill.king1 · Accepted solution]

Hi, I think you're running into this defect? https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwj14224 

[SumoPig]

That looks helpful Bill, thank you will give it a try.