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Intro to Ansible

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The Great Selenelion

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Hello, We have our own web app and we try to get the SSO token from the finesse. Our finesse is linked to Azure (IDP). The current steps we are doing: 1. We use the azure-activedirectory-library-for-js and use the AuthenticationContext with all the c...

I was wondering if i someone can help me with a small issue i am facing i am trying to use Apache Reverse proxy for Finesse on UCCX ---> problem i am getting is that the main page of finesse loads wh...

Looking for a way to script the scenario:Customer calls to agent. IVR prompts for user's employeenumber.[script here]Agent keeps web browser open at, which refreshes automatically based on []We currently already have a w...

House Cat by Beginner
  • 3 replies
  • 0 Helpful votes

Hi,I am trying to connect to the Notification service using a TCP connection and subscribe to the node /finesse/api/User/{id} using Smack. The connection is successful, but I can't subscribe to the node because the node is not found.Error: Exception ...

I am running UCCX 11.6 and would like to populate Custom Call Variables with data. Even if the call does not get routed to a UCCX Agent. Example.... I have a menu and Option 3 routes calls out of UCCX to a shared DN. When the caller selects this Opti...

I would like to play a prompt when the customer calls a specific number and then it generates a ticket in BMC remedy telling that this customer called from this DID or branch name.Is there a guide or someone who can help me with that?

ISN by Beginner
  • 0 replies
  • 0 Helpful votes

Hello Experts , we are trying to integrate the screen pop on one of our web application instead of having finesse desktop to handle calls and all Call control state which is available in  finesse , could you please provide some insights on this how  ...

Roy_11 by Spotlight
  • 12 replies
  • 5 Helpful votes
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