Hi,I am Manoj,Yesterday 14th November 2023 I was giving my CCNA exam as scheduled.After all the pre-checks Proctor released my exam,After releasing the exam, proctor pinged in the chat that my face is not clearly visible so I adjusted my laptop scree...
Forum Posts
Hi All, It seems there is a CSS file that contains the look and feel of Finesse which makes it easier to have gadgets look more native. The catch is it is only available as of Finesse 12.6(2) which means it is not available on previous Finesse versio...
Hello,I have encountered an issue with fully removing a Campaign using the Outbound API.When deleting a Campaign using the Outbound API, everything appears to be working as expected.Once I do a HTTP GET operation and retrieve an updated list of campa...
Hi!I am trying to reach a sandbox UCCE CTI server, using protocol version 24.Most of the times the session gets open after a few OPEN_REQ messages: OPEN_CONF arrives with valid fields.Sometimes, however, I don't get an OPEN_CONF, but a FAILURE_CONF a...
Hello I'm creating finesse chat widget for agent to agent chat using finesse js API. I want agent status to show in agent list (online / offline). I want to know how can I detect if some agent is logged out or logged in. Is there is any thing simila...
Dear Cisco Community,I am testing our CTI Server protocol integration against the UCCX 12.5 Sandbox environment. Our integration code previously worked smoothly with the PCCE 12.6 Sandbox environment (several days ago when the environment was still a...
Does anyone have an idea how to solve this Internal error? I am making a call to the CCMP API using the following request body: POST /ResourceManagement HTTP/1.1 <soap:Envelope xmlns:res="http://www.exony.com/schemas/2009/10/resourcemanagement" xmln...
Hello, This is regarding a UCCE environment version 12.6(2). We have a custom gadget (Web Application) in Finesse that is compatible with IE mode only. Since Finesse version 12.6 is not compatible with IE mode (only with Chrome and Edge Chromium), is...
Resolved! Show value of element CVP VXML
Hi everybody,I want show value of element on activity logs of VXML Application logs.How i can do it?
Hi all how are you!, please i need some help and tips for an implementation that I have never done it before; the client calls in into a script and is being redirected to an agent(CSQ). then agent talks to the client and redirect (via transfer manual...
hello alli was searching on how to integrate PCCE with C4C CRM system, and there were no documentation regarding this matter.i need to know what should be done from the PCCE side in order to route the calls to the CRM system and show the call informa...
Hello, we have a PCCE 12.6 and we have the need to change the Maximum Array Size of variable user.microapp.ToExtVXML. It's possible to do it or can we delete and recreate the variable with new values?
Hello All, Due to my most recent experience I figured I'd share what I did to make this work, problems I encountered, and how I fixed them. *This is based on the below environment Version details:EnvironmentUCCE 9.0(4)Finesse 10.5.1.1000-3 CUIC 1...
Hello,I hope you're doing well. I am currently working on integrating Finesse SSO into my own application and have set up IDP and IDS servers accordingly. I am following the Finesse SSO documentation for client integration.When I access the SSO URL, ...
Resolved! CVP Java - Log4j for logging
We have implemented custom element using Cisco CVP. We are able to achieve logging using audium addtolog function. But We need to know how we can use log4j for logging in our custom java classes. Do we need to modify logging.properties or log4j.xml b...
