Contact Center

Resolved! Packaged Contact Center Enterprise 12.6 Finesse out of service

Finesse is found "out of service" from the newly launched Lab (Packaged Contact Center Enterprise 12.6) Try both per lab guide, same result1) https://fin-pub-a-50.berlin.icm:8445/desktop2) remote desktop to AW1-A, launch Firefox and select 'Cisco Fi...

Angular widget sample load issue

Team,We tried embedding the default angular widget sample provided here under (https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/widget-samples/angular-widget). We used the same format for Layout Json as the 'Desktop-js-sdk-s...

Header Widgets: difference between "header" and "advancedHeader"

Hi, I found some examples where the header widget is defined with "header", and other where "advancedHeader" is used instead on the Desktop layout json file. What is the difference? Thanks, Victor

Resolved! Passing variable via CCX Script

I have a custom gadget that makes an API query to another server when an agent gets a call. The API query contains some values that are not present in the call and i am now using call variables to pass this information from script to the query. Is th...

Resolved! Explanation for Finesse GetPerformanceInformation values

Does anyone have documentation available on how the statistics from the Finesse GetPerformanceInformation API are calculated? I cannot find anything detailed about these values. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwf79171

Determine if inbound call is landline or mobile - IVR deflect

Hello, we are looking to introduce IVR deflect into our contact center environment and one question that came up was if we have a way to determine if the caller originated from a landline or mobile device so that we can decide if the call will be all...

Resolved! Update to Service Account credential causing Dialer Import API error

We've got a 12.5.1 PCCE 4k instance and we're updating the primary service account, just the password. I've made the update in the Service Account Manager on the Roggers and AWs, updated it in the inventory for the CVPs and the credentials used in F...

taskLegDetails example not working

I'm following the example from herehttps://github.com/WebexSamples/webex-contact-center-api-samples/blob/9b420bb25103ffec44bb4efa87e71bb297df653e/reporting-samples/graphql-sample/More%20Examples/totalCallsByAni.graphql#L3And I'm unable to get anythin...

Resolved! Python Using JSON API to UCCX

Was curious if anyone has an example or any success with using JSON to interact with the UCCX REST API.I am following this guide: https://developer.cisco.com/docs/contact-center-express/#!modify-application/modify-application It says it supports both...

Resolved! CTI Protocol Version on UCCX v12.5

Hello there,On UCCX v12.5, what's the (maximal) version of the supported CTI protocol?Could this info be found within the UCCX Administration web-API? If so, how?Thanks much.

Resolved! Real-time audio API for Webex Contact Center

Hi, I'm looking for a way to extract real-time audio from Webex Contact Center for agent/customer conversation. These APIs are generally available and published for other cloud contact centers, but I'm having trouble finding it for Webex Contact Cen...

Webex Contact Center APIs

Hi Team,Good Day....We are currently working on a project that involves reingesting the calls (We are using WXCC2 integration- CISCOV2) into our system and we believe your search API could be instrumental in achieving our goal.Our objective is to ide...

Create Task API

I have a question on the Create Task API for webex contact center. For the request body for the outboundType we have CALLBACK, OUTDIAL, and EXECUTE_FLOW as options. Under the entryPointId section it says CALLBACK would be an outdialEP and OUTDIAL wou...

WXCC Extract values from Live Chat form.

I am having issues getting the returned values from a live chat form. I see the values being returned in the debug logs but I cannot figure out how to extract them. I have tried the evaluate node and using the inappmessaging.formFields.Email variable...

GraphQL Task Details Data

Hello, I am referring this GraphQL query to get a task details data for a given time.webex-contact-center-api-samples/reporting-samples/graphql-sample/taskDetails/Samples for Raw Data Fetching/Simple query.graphql at main · WebexSamples/webex-contact...

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Contact Center

Forum Posts

Resolved! Packaged Contact Center Enterprise 12.6 Finesse out of service

Angular widget sample load issue

Header Widgets: difference between "header" and "advancedHeader"

Resolved! Passing variable via CCX Script

Resolved! Explanation for Finesse GetPerformanceInformation values

Determine if inbound call is landline or mobile - IVR deflect

Resolved! Update to Service Account credential causing Dialer Import API error

taskLegDetails example not working

Resolved! Python Using JSON API to UCCX

Resolved! CTI Protocol Version on UCCX v12.5

Resolved! Real-time audio API for Webex Contact Center

Webex Contact Center APIs

Create Task API

WXCC Extract values from Live Chat form.

GraphQL Task Details Data

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Problem with post api to add contact to webex

UCCE CTI server sends FAILURE_CONF to OPEN_REQ

UCCX sandbox CTI Server connection reset

UCCX integration with Remedy

OAuth Access Tokens are not generated in Power Automate tool

FinessecontainerServices.showDialog-Unable to pull selected value

Finesse styles CSS file finextcommonstyles.css

Show value of element CVP VXML

PCCE 12.6 user.microapp.ToExtVXML change Maximum Array Size

Packaged Contact Center Enterprise 12.6 Finesse out of service