Using the "set value" element in CVP Call Studio - I am parsing a string. lets say you have a string "000.111.222"And you want to split this up into "000", "111" and "222" using the set value element - you split this up into an array (with "." as the...
Forum Posts
Our 3rdPartygadget is not loading in VPN-less FinesseGadget Functionality: - When an agent answers a call, the call details are stored in an SQL database. - If the same customer calls again, the datab...
Hi, Does anyone know if this is possible on Webex Contact Center IVR? Summary of IVR App Caller A makes a call into IVR. IVR Answers and asks Calling Party A to enters PIN, if PIN is correct, IVR attempts to make an outbound call to Called Party B. I...
I am using Cisco Finesse 12.5. The scenario is as follows: I initiated a call from the customer to Agent A, and Agent A made a blind transfer to Agent B. The dialog events that I am receiving on Agent B are as follows: The first event shows the call ...
Hi all I am trying to build a finesse desktop gadget that allows an agent to drop a silent monitor call from a supervisor to said agent. After trying different ideas, I had a look at the Finesse API documentation and in the chapter "Dialog API - End ...
I know the documentation says it is not supported, but has anyone found a way to send images from clients to the agents, or is there a way to request Cisco to enable it?
Everytime an interaction goes to the Queue node, each new message that customer send to agent is going to open a new conversation, is there a way to insert a timeout to close the conversation in case the customer has not sent messages after certain ...
Hi,I am attempting to get the list of skills / queues from a supervisor, however when using User.getQueues() supervisors will get not only the skills / queues assigned to themselves, but also from all of the agents that are part of their supervised t...
Resolved! Finesse SSO CORS issue
I would like to make a request to https://finesse-domain/desktop/sso/token from another domain (not the finesse-domain from the request). I am able to do this from Postman but it results in a CORS issue from the browser. I don't get CORS problems whe...
Hi,I am trying to implement a dialog popup using the containerServices.showDialog method https://developer.cisco.com/docs/finesse/container-services/#showdialogoptions .However, the documentation does not show the proper format of how to add buttons ...
Hello everyone.I am quite new to gadget development, and have only a rudementary understanding of what actually goes on under the hood when gadgets are loaded.I am attempting to create a gadget from an Angular project which (in my mind at least) shou...
I would like to know how to integrate Service Now with UCCX - with both CAD and Finesse.
Hi Experts, My setup is Cisco UCCX 12.5 SU3 ES06 I am using make a call API of Finesse to create new call from agent desktop. for the API authentication I have created a user with supervisor and administrator privileges. So that I can use same authen...
Gadget Functionality: • When an agent answers a call, the call details are stored in an SQL database. • If the same customer calls again, the database is checked, and the call is assigned to t...
Resolved! Icon for Task Routing Agent State
Hi, the image used for Task Routing Agent State (in blue in the screenshot), can be changed? Thanks
