Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Resolved! Call Detail report - DateTime field

Can someone explain what this field represents?  Is it when the call hit our system?  Is it when the agent answered the call?  Is it when the call ended? Do all these individual fields exist as I can't find them.  Is there a user guide that defines a...

avalheru by Beginner
  • 264 Views
  • 6 replies
  • 0 Helpful votes

Resolved! ClientLog API endpoint error issue

when I submit a POST request like so:var logData = '<ClientLog><logData>This is some logged data for the log file 20221011_1</logData></ClientLog>'; var xhr = new XMLHttpRequest(); xhr.addEventListener("readystatechange", function() { if(this.readySt...

Resolved! Webex API Authentication URL

I've created an app and integration in My Webex Apps.The OAuth Authorization URL in the app starts with:https://integration.webexapis.com/v1/authorizeHowever, in the Documentation about the Authorization (https://developer.webex-cx.com/documentation/...

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