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This community is for questions about using Contact Center developer functions. See the Contact Center Knowledge Base for answers to some common questions. For production deployment issues, please contact the Cisco TAC. For direct help with developer issues, please open a ticket with DevNet Developer Support. Developer ticket support for Contact Center is only available for Finesse and Task Routing. |
I am trying to select output columns of a Function into a Table. Routine is executing fine as standalone but when I select its results into a Table, I get an error. I am executing the following:select node_id C1 , resourcename C2 , callshandled C3 F...
Community,If you have some information to integrate an Agent Finesse CCX to whatsup application to make chatting and call or If you have some code or guide to integrate that, it will be great.:)Best Regards,Erick Zabala S.
i.e. if I start my app and subscribe to agent webhooks I don't know what state they are in, listing all activities from /v1/agents/activities doesn't seem very usable as I don't know how far back I need to go
We have followed the steps and created an integration for ServiceNow (https://developer.webex.com/docs/integrations).We can get OAuth tokens successfully in ServiceNow.However, when try to query Webex REST API, there is an error:"Request not sent to ...
Can someone explain what this field represents? Is it when the call hit our system? Is it when the agent answered the call? Is it when the call ended? Do all these individual fields exist as I can't find them. Is there a user guide that defines a...
when I submit a POST request like so:var logData = '<ClientLog><logData>This is some logged data for the log file 20221011_1</logData></ClientLog>'; var xhr = new XMLHttpRequest(); xhr.addEventListener("readystatechange", function() { if(this.readySt...
Hello Cisco Team, I've been using the Search API over the past few months in order to check the number of repeat callers over a specified time period. Initially in the flow designer, we had an HTTP request which would save the "Total Calls" for a cus...
Hi, one of our customers need the team real time statistics in the home tab , so that always the agent will see the amount of agents in the different states.Like it is also in Cisco Finesse Desktop, real time statistics are always shown by default. F...
we are looking to provide Agent with a custom button on ECE chat screen, if they need to open CRM for any chat, they can click on this button and it will open CRM page for Agent. Is it doable? please suggest how it can be done.
Hi Cisco Team We are using Webex CC APIs and we use generate and refresh token APIs. We are hitting the 650 limit of number of API tokens. Since we cannot store the Token with a timestamp in a GV via FLow, we need to release the token after each cal...
I've created an app and integration in My Webex Apps.The OAuth Authorization URL in the app starts with:https://integration.webexapis.com/v1/authorizeHowever, in the Documentation about the Authorization (https://developer.webex-cx.com/documentation/...
I rty to send POST request via CVP Rest Client element with body: <import> <fileContent> <![CDATA[ Phone01 0631231212 ]]> </fileContent> <delimiter>,</delimiter> </import> , but I receive 400 Bad Request - javax.xml.bind.UnmarshalException - w...
Hi AllWe are trying to fetch queue statistics through WxCC API https://developer.webex-cx.com/documentation/queues/v1/get-queue-statistics is not real-time.The results is only refreshed every 15 mins. And if we display the statistics such as “totalE...
We have a customer with UCCX version 12.5.1. Their supervisors have noticed that in Finesse the "Longest Call in Queue" stat in the Voice CSQ Summary Gadget gets stuck and doesn't update properly. When running the live data report itself with that...
Hi there, While accessing the PCCE Administration Web interface, getting Service Temporarily unavailable message. I have reserved the PCCE 12.5 lab. Kindly advise do I need to restart any service or it is under maintenance? Error snap also attached ...
