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Get Users List using Agent

AmrSA
Level 1
Level 1

Hello There ,

       I am trying to send REST request to Finesse server 12.5 to  get the users List using Agent user , but I got API Error that "The user is not authorized to perform this operation"   , and as per the Guide "Only administrators can get a list of users." .

 

Is there any way to let the Agent get the users list ?, or to grant admin privilege to the agent to be able to perform this action?

 

 

https://FIN-xxxx/finesse/api/Users/?

 

<ApiErrors>
    <ApiError>
        <ErrorType>Unauthorized</ErrorType>
        <ErrorMessage>The user is not authorized to perform this operation</ErrorMessage>
    </ApiError>
</ApiErrors>
1 Accepted Solution

Accepted Solutions

Gerry O'Rourke
Spotlight
Spotlight

Only the admin user has access to run this API.

 

See below:

https://developer.cisco.com/docs/finesse/#userget-list

 

Gerry

View solution in original post

1 Reply 1

Gerry O'Rourke
Spotlight
Spotlight

Only the admin user has access to run this API.

 

See below:

https://developer.cisco.com/docs/finesse/#userget-list

 

Gerry

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