First, I know that a -1 typically means that it's not finding a queue with the name I'm specifying, but I've triple checked that the name is correct. Plus I'm reusing the same variable for call routing and it is routing correctly on the exact same queue name variable. I'm thinking that I'm missing something here. These are the details.
I run a Get Reporting Statistics:
Report Object: CSQ IPCC Express
Field: Logged-In Resources
Row ID: CSQ_Spanish <----See variable details below
Contact: Triggering Contact <--- Greyed Out
Result Statistic: spanishAgentsLoggedIn <--- See variable details below
Variable Info:
CSQ_Spanish: String variable, Value "", Parameter (set on application)
spanishAgentsLoggedIn: integer, default value 0
The CSQ_Spanish parameter is set to "CSQ_SPANISH" in the application. The actual queue name is all upper-case.
It should check the number of logged-in users in the CSQ_SPANISH queue and put that number in the spanishAgentsLoggedIn field
I then follow this with a simple:
If (spanishAgentsLoggedIn !=0) Then
True - Select Resource (Triggering Contact from CSQ_Spanish)
False - <goes elsewhere>
At first I thought everything was great because it was routing to Spanish agents. It turns out that it only routes to them becuase -1 != 0. If I had coded it as spanishAgentsLoggedIn >=1, it would be failing.
I know that my CSQ_Spanish variable (CSQ_SPANISH) is correct because I re-use it for the call routing and it routes to Spanish agents correctly, so it can't be an issue with that.
Any idea why it's giving me -1 when the CSQ_Spanish variable that is set to "CSQ_SPANISH" on the application?
