About kylebrogers

kylebrogers · 03-21-2025

We have an attendant console standard 12 installation that was working for years but someone deleted the ac user account from CUCM. We've recreated it but are having issues.CUCM cluster is 12.5.1.15900-66 The contacts sync at the bottom, but the call...

kylebrogers · 01-16-2025

I created a Webex Calling Sandbox about a year and a half ago while running through some training and everything worked great. I need to use it again, but when I log in it says there are no licenses associated with it. I can't figure out how to get...

kylebrogers · 10-02-2024

If I have an 11.5 CUCM cluster with expired CallManager and TVS Certs, do I have regen them before the migration or will the new 15.0 version accept the expired certs for import. I would prefer to regen the certs once the cluster is on 15.0 rather th...

kylebrogers · 05-30-2024

Setup -Unity Connection 12.5SU8Telco Connection - MGCP-controlled PRI (AT&T IP Flex, so PRI handoff to us, but SIP on the other side of AT&T's router)SCCP CUCM/CUC integration Some callers are cut off exactly 20 seconds into leaving a voicemail.No is...

kylebrogers · 05-03-2024

2-server cluster of CUC 12.5. Single Inbox and Missed Call Notifications were working correctly when SIB was tied to an on-prem Exchange server.Once the customer moved from Exchange to O365, SIB kept working correctly but Missed Call Notifications ce...

kylebrogers · 01-16-2025

That link worked and I was able to log in and create a new sandbox. Thank you.

kylebrogers · 10-07-2024

In case anyone else needs to know this, I was able to do the migration with the expired certs and then regenerate them after the migration.

kylebrogers · 10-02-2024

Thanks, I agree and don't plan on leaving the certificates expired, but I would rather renew them on v15 since I can get support if I run into issues as opposed to 11.5, which is EoS. So I'm trying to find out specifically if I can move from 11.5 to...

kylebrogers · 09-30-2024

Thanks for the info. We figured it out but this will definitely be helpful in the future if I need to get detailed logging for message issues.In case anyone else runs across this, it was a telco issue in our case. After getting AT&T involved, they ...

kylebrogers · 06-24-2024

Bill,We managed to get one of AT&T's BVOIP engineers engaged and they checked some of the trouble calls and determined that they (AT&T) needed to turn off VAD on their side. That was 4 days ago and we haven't had a cut off call since (it usually occ...

Member Since	‎05-06-2010 01:22 PM
Date Last Visited	‎03-18-2025 02:34 AM
Posts	423
Total Helpful Votes Received	46

User Statistics

User Activity

Attendant Console Standard - No Errors but No Calls

Webex Calling Sandbox - No licenses and cannot create new ones

PCD Migration - CUCM 11.5-15.0 - Question about CallManager/TVS Certs

Unity Connection - Some Voicemails Drop At Exactly 20 Seconds

Unity Connection 12.5 - Missed Call Notifications Stopped Working

Re: Webex Calling Sandbox - No licenses and cannot create new ones

Re: PCD Migration - CUCM 11.5-15.0 - Question about CallManager/TVS Ce

Re: PCD Migration - CUCM 11.5-15.0 - Question about CallManager/TVS Ce

Re: Which Unity Connection Trace Do I Need?

Re: Unity Connection - Some Voicemails Drop At Exactly 20 Seconds