Hi,
In my UCCX script, I want to be able to get the dialog (call) id that corresponds to the dialog id that one obtains in the Finesse API calls and events. I have tried getting the 'Implementation ID' from the 'Get Contact Info' step, but that does not provide me with the correct dialog id.
Does anybody know what steps I would need to add to my script to obtain the correct Finesse dialog id?
Thanks,
-Juan
