help in creating a script on IPCC 3.5.3

[joel.paulraj]

I am trying to create a script which when callers call they will be routed to an available agent

If all the agents are busy "please stay on the line" prompt will be played

After 30 seconds " your call is important to us, you may also leave a message in the general mailbox" prompt will be played

After 30 seconds they will be sent to a general mailbox.

Can someone help me to develop a script, is there a similar script on the sample repository.

Any help appreciated!!!

joe

[lpezj]

Joe,

There is a simple sample script, called icd.aef' in the repository.

This script looks for an agent, and if there is no an agent available, queue the call and played a waiting prompt.

It could be useful for your purpouses. You only have to add new steps as Delay or promts with a 30 seconds lenght.

For leave a message, you can send the call with a 'Call Redirect' step to Unity, for example.

Hope this helps,

Juan Luis