HIIPCCX 4.01SR1Verified that "get user" and "authenticate user" works when I record a prompt that replace Main Prompt. Now I want to revert back to original Main Prompt which there is another copy saved in my backup folder so..1. Create a 2nd documen...
Hello, I'm currently working on a script to do an after hours huntgroup for techsupport engineers.So far the script receieves a call, lets them know it is going to search for a tech. then loops through the list of tech's cell phones. It dials each, ...
Does anyone have a system prompt that I could use when users are at a menu in a script and they have made an invalid choice? or if they haven't made any selection at all?Thanks,Christy
Does anyone know if I can control (configure) what gets displayed on an agent's phone when a Call gets offered to them. Right now it displays the CTI port, but I would like to display the Calling Party and/or the redirected party number.
Hi,My customer wants that a call placed in a queue to be transferred to operator after 60 seconds (if unanswered by agent). With that it should display something that it was returning from the IPCC queue so that operator could answer the call accordi...
HiI have just installed a router then a logger on the same server, everything went ok, however I am getting a error in the windows 2003 event viewer stating that the MDS Feed from Router to Logger Failed.I can see from the command windows that the md...
Is there any way to prevent the suervisor from one CSQ being able to run historical reports from another CSQ. When configured with the ability to run reports, all CSQs are visible for reporting.
I am running IPCC 7.0 SR2. I am installing the Outbound Option on an existing IPCC environment. If campaigns are allowed to run til completion, then there are no errors and the calls are properly marked in the result field with the proper call disp...
We have 4 centers getting calls routed thru an ICM/IVR.Two of these centers are on AVAYA and the other two are on Rockwell.In the two centers on Rockwell, and at one of the AVAYA locations, the reps are set up on 2 skills. At the other AVAYA location...
ICM 4.6.2, CCM 3.3.2, IP-IVR 3.We're having problems where the agents could not login each morning using CAD. They received the message "Unable to log Agent in - Another Agent is logged into the Specified Extension". Manual PG failover clears it. But...
Hello,Time to time we has alert:Subject: [RTMT-ALERT] DirectoryConnectionFailedDirectory connection failed .Monitored precanned object has value of 0.How we can resolve problem?DC Directory with colocated CCM and IPCC Express
Is it possible to create wav files for IPCC express using the phone, currently files can be created using wav recorder and mic but is it possible using the phone. My customer needs to update holiday messages and am trying to find out the easiest way ...
