09-13-2010 10:49 AM - edited 03-14-2019 06:28 AM
CSD doesn't display the overall queue stats. Agent status/state okay, just no overall CSQ stats display in the Real Time Displays.
09-13-2010 10:51 AM
Are you certain the other displays aren't hidden away? Try adjusting
the bars that resize the display and see if it comes back.
On Mon, Sep 13, 2010 at 1:49 PM, carscaddenb
09-13-2010 10:56 AM
Thanks for the quick response. I checked and there's no other options. I saw a screen-print on what is should look like, but there's no options under "Skill Groups". Granted we're not using skills, just a resource group ... but from what I understand that's where it should show the name of the CSQ, but ours is empty.
09-13-2010 10:58 AM
Well ... and there you have it. I didn't select the CSQ in the team configuration. Doh. Fixed.
09-13-2010 11:04 AM
Hehe. At least it's fixed
On Mon, Sep 13, 2010 at 1:58 PM, carscaddenb
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