help with creating a simple queue script with voice messages if busy

[baselzind]

this is my first time creating a script, i need to create a script where it is a queue for agents and if the agents are busy

multiple voice messages will play until an agent answers it is like the following 

the caller enters the queue>1-if busy play "agents are busy">2-if still busy play promotion voice message>3-if still busy play please wait for voice message>4-if still busy play a second voice promotion

my question do i merge all messages 1,2,3,4 into one voice message?or i make 4 prompts in the script?

and most importantly will the below script work for this scenario? i would just right click "select resources" and select my csq

[Anthony Holloway]

No, you would choose CSQ, as that would hold the value of either CSQ1 or CS2, depending on the press. Likewise, your Play Prompt references will reference a common name, e.g., welcome or please_hold, while the actual value would be variable depending on the press. Look more closely at what I've done for the CSQ, because I think you're glossing over how variables work.