Help with upgrade path

[John Huthmaker]

Hello,

We are upgrading out entire Cisco Phone system from 7.x to 8.6.  In doing so we are building all new servers and dont want to modify the existing 7.x enviornment.

For UCCX, it would be ideal to import all of the data from the old to the new.  During the install of the product it has the option to build new, or import from a backup of 7.x.  Im affraid though if I do the upgrade option, it will try to connect the new UCCX to the old Call Manager.

Can anyone confirm if that is true?  If true, I will have to do all new and somehow get the data from the old UCCX in to the new.  To be honest, all I want to carry over is the scripts and .wav files.  Does anyone have an tried and trued method for this?

[anchoudh]

Hi John,

While performing the UCCX upgrade (from 7.x to 8.5), all it checks the CUCM ip and its availability (should be up and running).

Ideally speaking you should also upgarde your CUCM to the compatiable version as that of UCCX.

http://iwe.cisco.com/html/index.html#url=/web/customer-collaboration/discuss/-/message_boards/message/341513280/maximized?cur=0

One thing is given, eventhough your UCCX upgrade will pass with the older version of the CUCM, call will not go through because of the JTAPI version incompatibility. So once the UCCX upgrade is successful, please upgrade your CUCM also to bring this solution to normal working state.

Hope this helps.

Anand

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[John Huthmaker]

We are building ALL new servers.  Call Manager 8.6, Unity 8.6, UCCX 8.5, and Presence 8.x.  We are migrating away from our 7.x enviornment.  I just need a path to upgrade from UCCX 7.x to UCCX 8.x.

Our new phone system is being built from the ground up.  The ony thing I need to carry over are our scripts and .wav files for UCCX.

[anchoudh]

Hi John,

You can directly upgrade from UCCX 7.0(1)_SR5 \7.0(2)  to UCCX 8.5 version, using windows to linux upgrade path.

You will run the PUT (Pre Upgrade Tool) of the specific version, to take the backup of the UCCX 7.0(1)_SR5\7.0(2) system, install newly the UCCX 8.5 version, and restore the above taken backup.

Please refer the below guide for step by step reference.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/installation/guide/uccx851_ug.pdf

Hope this helps.

Anand

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[John Huthmaker]

If I follow this method, will it attempt to contact my old Call Manager enviornment?

[anchoudh]

Hi John,

Yes it does, and it needs the old Call Manager to be up and running as part of this Restore on UCCX 8.5.

There are 2 ways to counter your situation.

1. Perform UCCX upgrade keeping the old CUCM. After successful restore of the UCCX on 8.5 version. If you are changing only the CUCM ip address and upgrading its old data to the newer version, than you can change the AXL, RmCm and JTAPI ip addresses from th CLI in UCCX to point it to the new CUCM ip address.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851cli.pdf

2. What I can suggest is please perform the changing the CUCM cluster operation on the existing UCCX 7.x version to point it to new CUCM, request you to involve Cisco TAC as this operation is little sensitive.

Refer the section "Modifying Cluster Information from Unified CCX"  from page 71 onwards in the below link,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf

Once this operation is successful, than use the upgrade from UCCX 7.0(1)_SR5 \7.0(2)  to UCCX 8.5 version, using windows to linux upgrade path.

In either cases please use Cisco TAC's help to make the upgrade happen smoothly.

Thanks,

Anand

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[John Huthmaker]

None of this sounds appealing.  Is there a way to just copy the .Wav files to the new server?  Since we're building the call manager from scratch, I dont really want to carry anything over other than wav and scripts.  The user accounts would be populated fromt he new server after they have been added.

[anchoudh]

Hi John,

In that case, yes please download the existing prompts and scripts from the current UCCX server and keep it safe. Once you bring up the new UCCX server upload them freshly.

Care must be given to validate all the older scripts once again in the newer system.

Hope this helps.

Anand

[brian1mcc]

As well as taking over your wav files and scripts, you'll need to

- recreate all applications and triggers in the new UCCX.

- recreate all teams, skills and CSQs

- configure all resources (add the to teams, skills etc).

Keep in mind, that if your scripts reference any documents or files that are not in the repository on UCCX 7, (eg xml files referenced as c:\xmlfiles\holidays.xml) - these will not work once upgraded. You'll need to edit your script to read / write from the repository.

Also, you'll need to run postinstall on all agent desktops to change the ip address (or just change the registry key setting) - then kick off the automatic download and install of the new cad version.

Brian

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[John Huthmaker]

It looks like there is a folder called "Media" on the root of the C: Drive with all the wav and script files.  Can I just copy that off my old server?

Truth be told, this is more of a new install than an upgrade.  We are trying to really build from scratch.  However, we dont have the time to create a new main gretting.  So I need to salvage that from the old UCCX.

[jpsweeney77]

The media files should be here. Take note of any other subfolders as it will be critical for the rebuild if you use the same scripts.

     c:\Program Files\wfavvid\Prompts\User\en_US

Your scripts should be here. Again, take note of any subfolders

               C:\Program Files\wfavvid\Scripts\user\default

Most likely that Media folder is simply a folder that someone built to store the files for the upload.

[John Huthmaker]

Thank you very much.  I think that answered my question.