About jpsweeney77

jpsweeney77 · 09-27-2019

Beginning with PCCE 11.6 the Global deployment model was introduced to PCCE. It looks like up to 4 agent PG's. Does anyone know how that is presented to the end users from a configuration perspective? Is there a concept of Peripherals in the cceadmin...

jpsweeney77 · 12-11-2018

Does anyone happen to have any info about a potential deprecation of ICM to ICM Gateway in future releases? I thought I had heard someone mention this at some point in the past couple of years but can't find anything to substantiate the claim.Thanks ...

jpsweeney77 · 08-23-2018

Is it possible to spin up a PCCE 11.6 solution with only the CCE component in a simplex fashion? Ultimately I just need an online system with a distributor HDS in order to test against the PCCE API. No routing required. In earlier versions (at least ...

jpsweeney77 · 08-21-2018

Does anyone know if there is any intention to introduce dblookup/dbworker functionality to PCCE? I recall hearing that this was roadmapped a couple of years back along with App Gateway. I see that App Gateway was introduced in 11.6 but no sign of db...

jpsweeney77 · 05-13-2016

I've heard some rumblings that this was on the horizon but have yet to see anything on it. Is anyone out there aware of what features/deprecations may be slated for that release? Thanks!

jpsweeney77 · 08-21-2018

Thanks Makesh! What's interesting is the option to enable Database Routing still exists if you go through websetup on a PCCE CallRouter. Now whether that actually does anything is a whole other story. I'm going to spin up a sandbox and see. Even if i...

jpsweeney77 · 08-09-2018

Do you have the CSQ variable hardcoded in the script and if so has that CSQ been created?

jpsweeney77 · 08-07-2018

Unfortunately true agent provisioning is only available for PCCE. There is a UCCE API but is only available for agents to assign skills/attributes. Still holding our breath that the UCCE API will expand. There are additional features within the API. ...

jpsweeney77 · 08-06-2018

Success branch. Failure would be if no Consider If conditions were met or in a RONA condition.

jpsweeney77 · 08-02-2018

This thread should get you going in the right direction... https://community.cisco.com/t5/contact-center/uccx-9-02-checking-to-see-if-agents-available-if-not-send-caller/td-p/2442295

Member Since	‎03-14-2005 06:31 AM
Date Last Visited	‎04-22-2020 12:29 AM
Posts	347
Total Helpful Votes Received	93

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PCCE - Global deployment

ICM to ICM Gateway Deprecation?

PCCE 11.6 bare bones install

PCCE and dblookup

UCCE 11.5

Re: PCCE and dblookup

Re: ICD Script

Re: How to create UCCE agent and person for Voice & MultiChannel

Re: ICM script question

Re: Script Modification