Historical database queue is full. Historical data saved in files
I'm currently running CUCM/UCCX System version: 18.104.22.16801-34.
Today our Wallboard doesn't show current data. Also I'm unable to generate historical report for today.
Went to RTMT and found cirtical alert
Module Name : HISTORICAL_REPORTING_MANAGER Module Failure Name : HISTORICAL_DATABASE UNKNOWN_PARAMTYPE:Module Run-time Failure Cause : 3 Module Failure Message : Historical database queue is full. Historical data saved in files. Queue size= 0 Total number of lost records= 1100 Please check AppID : Cisco Unified CCX Engine ClusterID : NodeID : OSL2792 TimeStamp : Tue Sep 05 09:54:15 CEST 2017. The alarm is generated on Tue Sep 05 09:54:15 CEST 2017.
At Tue Sep 05 10:38:02 CEST 2017 on node OSL2792; the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : Sep 5 10:37:49 OSL2792 local7 2 : 2986: OSL2792.verit.dnv.com: Sep 05 2017 08:37:49 AM.456 UTC : %UC_HR_MGR-2-UCCX_HISTORICAL_DATA_WRITTEN_TO_FILES: %[Module Name=HISTORICAL_REPORTING_MANAGER][Module Failure Name=HISTORICAL_DATABASE][UNKNOWN_PARAMTYPE:Module Run-time Failure Cause=3][Module Failure Message=Historical database queue is full. Historical data saved in files. Queue size= 0 Total number of lost records= 1300 Please check ][AppID=Cisco Unified CCX Engine][ClusterID=][NodeID=OSL2792]: Historical Data is being written to files please check the DB connectivity and availability AppID : Cisco Syslog Agent ClusterID : NodeID : OSL2792 TimeStamp : Tue Sep 05 10:37:49 CEST 2017
Service Cisco Syslog Agent is running.
I did check historical database % utilization (2.png attached), but it shows 1%.
I really don't want to purge the data since we are running the new system for 6 months only and we need data at least from 1year time.
Don't really understand why this database is full, since it's using only 1% of free space.
Shortcut ActionCtrl+W Close Meeting CenterCtrl+T Transfer filesCtrl+Z Undo last actionCtrl+Y Redo last undone actionCtrl+Alt+F Display Font Formatting dialog boxCtrl+Alt+O Share presentation or documentCtrl+Alt+A Share applicationCtrl+Alt+D Share DesktopC...
Do you experience the following error on Cisco Unity Connection: Sometimes when you try to play or upload Audio Files for greetings in Unity Connection under the Call Handlers such as the System Call Handler Opening Greeting, in Standard/Closed/Holi...
When an Ad hoc conference is triggered by an endpoint to escalate a point-to-point call into a three-way call.HQ-CUCM sends an API request via HTTPS to the Cisco Meeting Server to set up a conference. You can see from the event log of CMS that API us...
You want in some scenarios different URIs or call-IDs and different access code are used by guest and host participants to join a meeting, and different rights or privileges, for example add or remove participants, mute audio or video, or when there...