Historical Report(Monthly)- IPCCX 6.0-Urgent

[ra_jeshkalra_2]

Hi,

I want to generate the mothly report with fields calls offered,answered,abandoned with one record for each day in the report.

Can anybosy suggest me which report I can use.

Strangly, the report with same heads I can generate interval wise using "Common skill CSQ Activity Report(by interval)".

But I want to generate the mothly report, with one record for each day.

Can somebody suggest which type of report is available for generating this output.

[ivillegas]

The system stores detailed data. It does not summarize detailed tables to create daily, weekly, or monthly tables.

The Contact Service Queue Activity Report (by CSQ or by Interval) shows information about service levels provided to calls handled. In the Cisco CRS Historical Report client system, schedule the Contact Service Queue Activity Report (by CSQ or by Interval) to run monthly.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/configuration/guide/crs601hd.pdf