Today we are facing one more problem in IPCC server that data did not replicate in secondary server. Error screen short in attachment. It`s very critical.
Hi,Can anyone tell me what all info is needed to integrate Oracle9i with IPCCX 3.5 PREMIEUM Edition,The oracle team is asking for inputs, and i am not aware abt it.I need some help from the experts who have already done this in the past.Some Basic i...
Is there a way to manual/auto pop up the wrap up screen or edit custom variable in layout or put the agent in work state afters they hang up or during call on outbound calls using the ACD extension within CAD?
Currently the Session object on my workstation will not connect to the CTIOS Server. I've checked the values for the CtiOsA, CtiOsB, PortA and PortB values and they are correct. They match what is currently working on another workstation. CtiOsA =...
Hi,I want to generate the mothly report with fields calls offered,answered,abandoned with one record for each day in the report.Can anybosy suggest me which report I can use.Strangly, the report with same heads I can generate interval wise using "Com...
We have IPCC Express CRA 3.5(2) versionRight now the reporting software - Cisco CRA Historical Reports - has the target service level set at 40 seconds. how can we would go about changing that to 30 seconds?
I cannot get into Post Insatll on CAD anymore it just keeps poping up messages that says 'error connecting to directory services'. I can log into Desktop Administrator and it fails on a synchronize DIrectory as well. Where is it getting this 'ldap ...
Hi, I want to add a do-not-call list in a specific outbound campaign not for all the campaign those are enabled in the outbound dialer.ICM version 7.1.4.can anybody help me.Regards,Muzammel
Hi I am having trouble using Create Language prompt in CRS editor.I have two concatenated prompts in 2 different languages.Now depending on language either prompt should be played.But in my case only EN prompt is played even if JP language is selecte...
Hi all,I've a problem uploading the CRS script from the administration page, the CRS version is 4.0(4). When I use the "upload new script" link under the Scirp Management page, after the script selection and after the UPLOAD button pression I get the...
=====================Question #1Create URL Document stepThe following is from the programming guide.In the URL text field, enter the following URL:“http://127.0.0.1:8080/getquoteâ€This URL is composed of the following three parts:• The IP addres...
Hello,could you please provide me with product number of the windows server 2000 that is required for installing IPCCX version 4.5(2)? and is it orderd from cisco or microsoft ??Regards
Hi,We have the UCCX 5.0 in the central office.Also,we have CCM 5.1 in the central office.The branch office has an avaya phone system integrated with the CCM using H.323?Branch office users are complaining that the volume (decibel) level of the UCCX p...
Hi there, two MOH questions.First, I believe with UCCX it's possible to announce the expected wait time? How does that work with MOH? Does it just periodically announce the wait time on top of MOH?Also, anybody have any examples of external MOH sou...
