Hi Ayaz,
You can use the Detailed Call CSQ Agent Report, there are two columns "Queue Time"(Time that elapsed between the time a call entered the CSQ and the time the call was answered by any agent belonging to the CSQ.) and "Ring time" (Time that elapsed between the time that a call rang and the time that the call was answered by an agent, routed to another agent, or disconnected. This field is blank if the call was not routed to an agent.). Both can help you.
Please rate helpful post.
Gabriel.
