Contact Center

I have calls originating from several different WATS numbers that are routed to the same loop.Calls from 800-xxx-aaaa are routed to a script that queues and redirects the call to the customer service loop via script aaaa. Calls from 800-xxx-bbbb are ...

I'm getting ready to begin working with a client on a Fiserv / IVR integration.  Has anyone worked with the Fiserv Communicator message sets?  I'm just looking to see if someone has some "lessons" learned they could share to help reduce the developme...

I have a compliance user (non-ccx agent) that we're having a strange issue with. I can place inbound/outbound calls and it appears QM records the call, at least the call shows up in the search, but when I click on the call to play it I get an PLYR200...

Hello I have a problem in Finesse Login with LDAP user, using softphone, LDAP user can login finesse. But when I use hard phone, I login with LDAP user. Below error shown”The device associated with that extension or dial number is invalid.”. Could an...

Hello-When implementing CCB for CVP there is a "trunk" parameter in the Surviveability.tcl script for the egress gateway. In the documentation it seems to imply that once the defined trunk number is reached CCB any additional CCB calls will fail unti...

HiI have one router Model #3900 Series    Can I have Cube and Vxml Gateway configured on same router ?  If yes,  Can any one help me with sample configuration for same.  Thanks and RegardsAnil Kumar.

Hi all, We have recently upgraded to UCCX 10.5 and I'm playing around with finesse desktop. Has anyone setup a widget for email yet? I cant find any documentation that would detail how to do this. Similarly , in the CAD version - you had chat to othe...

Hi all, I am using Cisco UCCE ver 10.0. I have two PIM (PIM2 and PIM3) for IP IVR1 and IP IVR2. So, I see that state of PIM2 and PIM3 Is CONFIGURED.CTI Server 3Bnodeman.exe : 6.13:07:44nmm.exe : 6.13:07:44ctisrvr.exe : vinph-CG3B ctisvr - [ACTIVE nda...

Hi all!I have an issue related to Silent Monitoring in Cisco Supervisor Desktop application. When supervisor starts monitoring agent's call using CSD application, he hears that conversation but every time after 10 seconds of the beginning of monitori...

Dear Experts,  I have a user who is a agent and unable to login to the Cisco Agent desktop from her PC. the ID, password, and extension number used are confirmed correct (user can login to the cisco desk phone extension mobility) but the error I keep...

Hi Gents,     I have a setup of QM Compliance Recording 8.5.2.18 with the following service releases installed SR1ES0, SR2ES0, and SR2ES01, with UCCX 8.5(1)SU4 and CUCM 8.6(2a)SU3.All the systems are integrated with active directory and all users' ac...

Hi,Anyone has a configuration check list if for CUCM integration with UCCE( ICM) with IPIVR used UCCX The configuration should specify PG /PIM specification ( device type etc.)  for uccx /cucm as well as network VRU I have a UCCE sprawler ( Router / ...