07-06-2011 05:11 PM - edited 03-14-2019 08:11 AM
Hi all
I've got a error msg when try to generate a report using Cisco history report tool:
Error | An Exceptional Error occurred. Application exiting. Check the log file for error 5022
It only happens when choose report template: ICD_Contact_Service_Queue_Activity_by_CSQ_en_us.
User tried samething on other PC, it working fine.
only on user' own PC and only choose this report, error appears.
user runing windows 7 and do not have crystal report installed
tried reinstalled the software, doesn't work.
also tried this: (https://cisco-support.hosted.jivesoftware.com/thread/2041254) - doesn't work
then tried https://supportforums.cisco.com/docs/DOC-6209 - doesn't work
attached the log file.
thanks.
07-11-2011 11:56 AM
Edit C:\Program Files\Cisco UCCX Historical Reports\hrConfig.ini
Set logLevel=5
Reproduce the problem and check the logs. 5022 is a very generic error message.
07-11-2011 05:28 PM
07-11-2011 08:33 PM
We have similar problem with our UCCX 8 Historical Report application on Client PCs. Client PC is on Windows 7.
Our fix:
1. Change permission in Registry: HKLM\Software\WoW6432Node\Informix
Give Full COntrol to Users
2. Change permission to folder: C:\Program Files (x86)\Cisco UCCX Historical Reports\
Give Full Control to Users
Hope this help
Wenqian
07-12-2011 06:06 PM
wenqianyu wrote:
We have similar problem with our UCCX 8 Historical Report application on Client PCs. Client PC is on Windows 7.
Our fix:
1. Change permission in Registry: HKLM\Software\WoW6432Node\Informix
Give Full COntrol to Users
2. Change permission to folder: C:\Program Files (x86)\Cisco UCCX Historical Reports\
Give Full Control to Users
Hope this help
Wenqian
I tried this -- it doesn't work.
new log file attached.
07-12-2011 06:30 PM
From the log file:
Looks like you get a Login Window.
Error message showed up after username/password be entered
There is an error in the log: Error happened in comparing UCCX version and HRC version
You may need to do a clean uninstall, download the Historical report from the server, and install it again on the PC.
Does this only happen to one PC or to every PC with this application?
Wenqian
07-18-2011 08:02 PM
wenqianyu wrote:
From the log file:
Looks like you get a Login Window.
Error message showed up after username/password be entered
There is an error in the log: Error happened in comparing UCCX version and HRC version
You may need to do a clean uninstall, download the Historical report from the server, and install it again on the PC.
Does this only happen to one PC or to every PC with this application?
Wenqian
I have completely uninstalled the HRC, and download from server install again -- still doesn't work with exactly same error.
this matter only happens on this PC, when user try same thing on other PC, it works.
so i think it not relate to server or account.
07-19-2011 04:55 PM
Looks to me still a permission issue. Try to start HRC by right click it and click Run As Administrator. See if you get error or not.
Wenqian
07-21-2011 09:16 PM
it doesn't work, I'll manage to get the laptop rebuild.
thanks for all your efforts.
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