Contact Center

Is a readerboard required in order for CAD agents to see calls in queue? 

I found a big amount of records with CallDisposition=27 and CallDispositionFlag=4 in TCD.In Database Schema it is reported as a "Failed Software".   Does anybody here have something about that?UCCE EnvironmentICM    = 8IPIVR = 8UCM  = 8Cristian

regarding the local directory for temporary storage that's mentioned in the presentationSystem.GetProperty("uccx.customer.dir")I have successfully used this in the past and can save a file to this directory and read a file in the directory.2 question...

Hi,I got couple fo questions wrt UCCX1. Is it possible to have  some agents do email only and  some agents voice only?If so what are the limitations or dependencies 2.IF 1 is feasible, how would the tech screens of agents doing email only look like.C...

Hi All,I ahve customer who is generating the real time reports in ICM slecting the Agnet by SkilGroup Real Time report. Now as per reports they are claiming their agents are sitting Idle while there are lots of calls in Queues and when they generate ...

Dear NetPro gurus,I have a customer who has recently purchased brand new Cisco CUCM 8.0.   And together with the package,  I have a PAK for CCX-80-NEW-STD-UWL (CCX 8.0 NEW STANDARD for UWL) However, when i tried to install the CCX 8.0 CD that came fr...

  We performed all required configuration in CAD ADMIN/ICM Agent Desk Setting and It is working well in CAD Desktop Edition and Desktop-Browser Edition. But, it is not working in IP Phone Agent. All other IP Phone Agent functions is working properly ...

We have an installation of UCCX 7.0(1)SR05_Build504. We have created a script which should check if agents are logged in, in order to take some actions. The step we used is the Get Reporting Statistic in order to check the CSQ for agents who are logg...