Holiday check in UCCX

[Mohamed Hussain Siddique]

Dear all 

We are using attached hoiday script  but it doesnt work correctly. 

Example if i set xml file as below

Holidays><Holiday1><Date>11/16/2018</Date><Open>7:00 AM</Open><Closed>9:00 AM</Closed></Holiday1></Holidays>

If my current time is 11/16/2018 , 8AM , it checks and comeback as working day ( Holiday set to false) , But if the current time is 11/16/2018 , 10 AM , it comeback as working day instead of closed ( Holiday set to true) . We cannot push this to production. Need help to check the script.

Regards

MOhamed 

[Anthony Holloway]

It sounds like what you are describing, that it's working as designed.

The Holiday document's intention is to close the call center for the entire day, unless a new set of open and close hours are specified, in which case, the call center will be open during those hours, and closed otherwise.

Are you expecting the opposite?  Like, if you specified an open and closed time for a day, those are the hours you want to close the call center, and otherwise, it should be open?

If that's the case, then you'll just need to either:

A) re-write the logic to its inverse

B) Use two dates/times for each date

E.g.,

<Holiday1>
  <!-- First part of the day, we're closed -->
  <Date>11/16/2018</Date>
  <Open>00:00 AM</Open>
  <Closed>7:00 AM</Closed>
</Holiday1>
<!-- The inbetween time (7:00am to 9:00am) we're open -->
<Holiday2>
  <!-- The second part of the day, we're closed again -->
  <Date>11/16/2018</Date>
  <Open>9:00 AM</Open>
  <Closed>11:59:59 PM</Closed>
</Holiday2> 

[Mohamed Hussain Siddique]

Thank you Anthony , i will check and update you.