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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! Finnese doesn't change state to wrap-up or Ready after acll transfer from talking

Folks, I am facing a problem with finnese 10.0.1 with UCCE 10.0.x that after transfering a call to IVR usnig ICM DNP agent's finnese get stuck on talkin state. Any idea what could be the issue and what would can be te workaround of this. Please find...

UCCX Agents Call Park interaction

have an 11.5 UCCX deployment using Finesse. Agents would like to  a) Answer Q call b) Park Q Call c) Call internal extension B and tell them call is parked for them on Park Slot X d) Hang up on B e) Resume Q mode a) to d) is happening OK but not e)...

dino55088 by Beginner
  • 1 replies
  • 0 Helpful votes

CVP Courtesy Callback Failing

HiI have confiured CCB on CVP 9.0.1. Able to dial into CCB ok however after i select to be called back and leave my number nothing happens. Looked through activity and error logs on all applications and found following errors on 'CallbackQueue' app; ...

SocialMiner XMPP Feed?

Has anyone figured out how to listen to the XMPP feed when a task is created? The documentation states that it's possible to receive a feed instead of polling for the status of a specific contact, but for the life of me I can't get it to work with Pi...

Resolved! SocialMiner Twitter feeds

I am trying to understand how Twitter feeds work, I have set them up on SocialMiner 11 all work fine. What I would like to do is push them into the contact center express agent so it comes up as an alert/puts it in a queue. Is this possible? I see UC...

pcromwell by Participant
  • 6 replies
  • 0 Helpful votes

Alterts - SyslogSeverityMatchFound events generate and Service operational status is DOWN. Host Resources Agent.

Hi , I am keeping getting below alerts in RTMT UCCX 10.5 +++++ At Mon Jun 05 14:52:02 PDT 2017 on node uccx-pub; the following SyslogSeverityMatchFound events generated:  SeverityMatch : Critical MatchedEvent : Jun  5 14:51:26 uccx-pub local7 2 : 576...

Finesse Call Control gadget modification

Hey guys,   I'm using UCCX in a Special Environment which does not allow to control the phones. Anyways, is there a way to modify the Call Control Gadget to remove some buttons? Those buttons like accept call, Transfer ... are without function, so I ...

leon_tb by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! How To Delete Certain Voice Recording in QM

Dear all, I'm running UCCX 10.5 dan QM 10.5. Configuration is done using Archive Workflow and calls can be recorded. I've done several call for testing only. When i will enter production phase, i want to delete several testing voice recording. Does a...