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Hi, I'm having a hard time trying to figure out if we need just the basic Compliance recording license "CCX-11-CR-LIC" or something more. We have UCCX 11.5 and are looking to do call recordings on our agents.I think its pretty basic just need to make...

dan hale by Level 3
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Does anyone know what the other methods are for the Callback Servlet on the Reporting Server? Specifically I am looking at: http://<reporting server>:8000/cvp/CallbackServlet?method=Diag Just curious what other "method=" values are valid and what ...

we have a customer requirement in a ucce contact center version 11.5 and finesse 11.5 that they would like to login from their mobile as most of the time they would be driving between different sites and they still need to receive calls even if they ...

Hey gang,   I'm looking for a way to set the value of a variable to match a specific digit of "Original Called Number" as returned by the Get Call Contact Info step.  It's pretty easy to set the variable to match the whole thing of course, but what i...

Hello, I got an issue with finesse with one of our customer. UCCX Ver : 10.5 No changes done on the Network or in the UCCX server component but when the agent put the finesse to Ready to Not ready or vice versa they get an error "Cannot communicate w...

S N by Level 1
  • 1331 Views
  • 2 replies
  • 0 Helpful votes

Hello, I would like to know if ECE 11.6 can achieve the following:   - Can a search be saved (In EIM when a user conducts a search, the search can be saved). But in looking at ECE 11.6 (ES5), i am unable to find this functionality there. Is this some...

Hello Community,   Has anyone had success using dCloud to demo UCCX outbound IVR campaigns?   I cannot get CCX to recognize that the call is connected.   I believe the SIP configuration in CCX is incorrect.   I had to point it to CUCM just to get my ...

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