Hello,
I know that slideshow is no more supported in UCCX 11.6 but this is really important feature for my company
Is there any workaround to implement slideshow feature
We tried HTML page to show it but every time I open the HTML it shows error
...
hi,In Cisco Supervisor Desktop Refresh Rate is configured as Manual. but i have to change it to Automatic. how can i changee this. do anybody help me???
We are running Chrome Version 65.0.3325.181 (Official Build) (64-bit)
Seem to remember when Finesse was released that one of the new features that came was the ability for Chrome to come into the foreground on an inbound call.
That does not appear to...
Hello Experts,
can someone please explain me how to integration GLPI 9.1 with my CCX so that the GLPI page will pop up automatically when the agent receive a call.
Regards,
Zanga
Hello Folks , I'm triyin to construct a new date to use it later for an if, the set today = new Date or set today = D[now] works fine,but the set new date ( today .getDate () + ( mills_in_a_day ) shows the epoch time january 1 1970. Is there sometinh...
I have PCCE 11.6 with ECE. The customer wants to use multiple greeting/reply templates on each email queue. I can see the option to add only one greeting template per queue. Is there any way to add multiple greeting/reply for each email queue so that...
Hello,We want to automate the Call Studio Build and Deploy Process in Azure Dev Ops Source Control Repository and Task Pipelines.If your team is aware of steps and documentation related to same please provide them. Thanks,Sadiq
Hi, When agents are answering the calls, it is going to hold automatically. This is not for all the calls, but can see the frequency is getting increased. We are using Cisco Finesse Regards,jackskid
Hello all,
I am trying to find an easier way to route a call based on time of day in Call Studio.
The issue is our ICM servers are in an American time zone, but the call centers that open and close are located around the globe using different time z...
We have UCCX 10.6 and recently added new Not-Ready Reason codes like lunch,tea-break etc. Now we want these status to be displayed in real time on Dashboard in UCCX.
Currently we built a dashboard using Real Time reports in UCCX which show only Rea...
After we move to UCCX 11.6(2) from 10.5 we miss all dashboard readings.I can't see the Real-time data anymore.I'm not sure what is changes in the database and how to reconnect my dashboard to the UCCX.I have attached snapshot shows all empty fields.P...
Good morning all,
we are using IP-IVR with G711U and we will have to change codec to G711A due to our SIP provider will discontinue to supporting U-law codec. All of our prompts on the IVR are on this U-law codec so we thought that we will have to tr...
Good Afternoon all:
I have a small queuing script that requires position in queue to be announced to the caller. I used the get reporting statistic step (position in queue) and can announce my position in queue. The problem is my position increases a...
Hi,
My previous vendor created a script that allows verified users to rerecord prompts and then have them uploaded to prompt folder to overwrite existing prompt. However the rerecord prompt goes to a sub folder under en_US called promptadmin. In doin...
Hi One of my customers is interested in migrating form existing UCCX 10.6 version to PCCE 11.6. Based on the ordering guide I have chosen the part no of conversion, my question is, any fresh deployment of PCCE comes with 100 dialer ports included, is...
