Guys, I just wanted to pick your brains on the most cost effective way to get a home lab going with UCCE. Considering the amount of applications that I need to install, I do know that I will need a beefy server, but what would you all recommend. Sec...
Forum Posts
I have been observing an issue with CVP Call Server IVR latency, which is the average amount of time in milliseconds it takes the IVR Service to process a New Call or Call Result Request. The call latency starts at about 30 ms, builds up to 600 ms ov...
Hello everybody ! One of my customer is experimenting bad times with UCCX (version 10.0.1.10000-56). I don't see why, but each service is restarting once by hour (minimum). The only thing I see is in cisco syslog I collected from RTMT : %UC_SERVI...
Resolved! UCCE/CVP Audio Loop
I'm having an issue where if I pass a variable from ICM (Test\1000.wav) as pv3 to CVP, then on CVP, I play the variable passed, the audio loops 3 times before moving on So in a scenario where I have the audio playing directly as from the Audio URI...
Hello, we can use NIC teaming (UCS-C series servers for example) for failover Public and Private networks, the question is can we use NIC's with load balacing or it is not supported? In design guide only failover nic's described.
Resolved! ECE Display Transfer names
Has anyone been successful on changing display names for Users and Queues when transferring ECE Emails. For example, the agents use Agent ID of 5432 but the Agent Name is John Doe. But when transferring email with user option if i select users i se...
Hi All, I have been asked to edit our existing CCX script, that I wrote by pulling together various examples without any formal training on the subject and I need a little bit of help with writing an IF step. We are running CUCM version 10.5.2.13901-...
Hi All, I wondered if someone could tell me if there is any configuration required to enable telnet on a ICM server with Administration and Data Server installed?. I was hoping to be able to remotely connect via telnet and kick off diagnostic tools s...
We found that there is a lot of calls in Media Sense that are experiencing problems in the recording. We have already seen and was not found problems in the network infrastructure.There are days that all the calls had error and the next day back to w...
Today, it is only possible to have one application admin account. This is used to log into the FInesse Admin gui. But it is also used by Finesse developers when the need access to the Admin API, when creating a 3rd party Finesse Application. The is...
Resolved! UCCX Agent Report Showing Call Transfers
Hello All, UCCX: 10.6(1) In the Cisco Unified Intelligence Center I'm looking for a report that shows if an Agent transferred out a call they received to someone else. Are there any reports in CUIC that shows this info? In a All Fields Historic...
Hi All, I wondered if someone might be able to assist with a few questions i had on the Machine_x tables in the UCCE database and how/when these are populated? In what deployment scenario should we expect the Machine_ tables (Machine_Host, Machine_Ad...
Hi, I want to schedule a report which will give me OPC test status command result to my email ID on every 8 hours of duration. So is there any way to do so? I need to manually go to PG and put the OPC Test command capture the status of PG services. s...
Dear all We are using attached hoiday script but it doesnt work correctly. Example if i set xml file as below Holidays><Holiday1><Date>11/16/2018</Date><Open>7:00 AM</Open><Closed>9:00 AM</Closed></Holiday1></Holidays> If my current time is ...
how to reroute an inbound call from ucce script to external number and specific DOD from certain PRI
how to reroute an inbound call from ucce script to external number and specific DOD from certain PRI
