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Resolved! Need to Understand what the diffrent options for Compliance Recording in UCCX

Hi, I'm having a hard time trying to figure out if we need just the basic Compliance recording license "CCX-11-CR-LIC" or something more. We have UCCX 11.5 and are looking to do call recordings on our agents.I think its pretty basic just need to make...

dan hale by • Level 3
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  • 5 replies
  • 0 Helpful votes

Callback Servlet Methods

Does anyone know what the other methods are for the Callback Servlet on the Reporting Server? Specifically I am looking at: http://<reporting server>:8000/cvp/CallbackServlet?method=Diag Just curious what other "method=" values are valid and what ...

Finesse vpn-less

we have a customer requirement in a ucce contact center version 11.5 and finesse 11.5 that they would like to login from their mobile as most of the time they would be driving between different sites and they still need to receive calls even if they ...

Resolved! UCCX How to set variable to match selected digit in DNIS (or other Get Call Contact Info result)?

Hey gang,   I'm looking for a way to set the value of a variable to match a specific digit of "Original Called Number" as returned by the Get Call Contact Info step.  It's pretty easy to set the variable to match the whole thing of course, but what i...

Finesse Issue

Hello, I got an issue with finesse with one of our customer. UCCX Ver : 10.5 No changes done on the Network or in the UCCX server component but when the agent put the finesse to Ready to Not ready or vice versa they get an error "Cannot communicate w...

S N by • Level 1
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  • 2 replies
  • 0 Helpful votes

Resolved! ECE Feature Questions

Hello, I would like to know if ECE 11.6 can achieve the following:   - Can a search be saved (In EIM when a user conducts a search, the search can be saved). But in looking at ECE 11.6 (ES5), i am unable to find this functionality there. Is this some...

Resolved! dCloud UCCX outbound dialer

Hello Community,   Has anyone had success using dCloud to demo UCCX outbound IVR campaigns?   I cannot get CCX to recognize that the call is connected.   I believe the SIP configuration in CCX is incorrect.   I had to point it to CUCM just to get my ...

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