How can I drop a call that never disconnect.

[Leo Salcie Tejeda]

Hi,

I'm running CUCM 8.51 + UCCX 8.51. I have several Application Trigger each one running different CSQ. Today I realize a call have more than 94 hours waiting in a queue when agents are in Ready state so look like the call never disconnected.

How can I drop a call that never disconnect without drop the calls in all CSQ?

Regards

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[Anthony Holloway]

Take a look over here, and see if this helps you:

https://supportforums.cisco.com/message/3069753#3069753

Anthony Holloway

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[Leo Salcie Tejeda]

Thanks for the answer but unfortunately we are running UCCX version 8.5. so I cannot clean the contacts.

Regards

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[Anthony Holloway]

I'm running UCCX 8.5 also, and I have the ability to clear a contact in my version.

Anthony Holloway

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[Leo Salcie Tejeda]

Anthony, you were right, I did'nt select the session tab before click Tool.

At the end it didn't work for me because the call never was never show at the Session tab so restaring the UCCX Engine did the trick for me.

(+5) for the help

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appeared

[Anthony Holloway]

It's actually in the Contact menu not the Session menu, as you would clear Contacts and not Sessions.

Thanks for the rating and reply anyway!  When in doubt, reboot it! 

Anthony Holloway

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