How can I map Cisco Unified Contact Center CallID to the corresponding UCM CallID?

[claussuffel]

Hello,

According to the 'Unified Contact Center Express CTI Protocol Developer Guide', the messages coming from UCC do contain CallIDs that are internally generated by the UCC.

Is there a chance to find out the corresponding UCM CallID of a call that is handled by UCC?

Regards,
Claus

[Neal haas]

You want to see the caller ID of the calls comming into the UCCX?

[Elliot Dierksen]

I think the attached showing the implementation ID from the get contact info is what you want. That also makes a great session key so you preserve values from application to application. My thanks to the TAC engineer whose name escapes me for showing me that trick!