How can i study UCCE?

[rjunaid.sh]

Hey am trying to study UCCE SRDN but that's too complex and long for beginner like me any idea how can i learn UCCE any help would be appreciated Thanks

[Anthony Holloway]

Check out the SRND for UCCE (Free)
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_0_1/Design/Guide/ucce_b_soldg-for-unified-cce-120.html

Or the Cisco Press Book (Paid)
http://www.ciscopress.com/store/cisco-unified-contact-center-enterprise-ucce-9781587141171

Check out the dCloud demo environment to run your own Packaged UCCE solution for playing around with and such (free):
https://dcloud2-rtp.cisco.com/content/demo/569382

[bill.king1]

Consider Rue Green's excellent book as well.

https://smile.amazon.com/Cisco-Unified-Customer-Voice-Portal/dp/1587142902