How long does a call stay in ucce dialler list?

[iptuser55]

I have a question 

If a call has been sent to the dialler, ready to be dialed, what happens to the call if all agents log off say at 17:00 for the day then log back on again at 8:00 the next day?

Does the potential call stay in the dialler list until an agent becomes available regardless of how long it takes - next day, over the weekend Friday evening to Monday morning. Is there such a thing as time to live or do calls just  stay in dialler list until an agent becomes available regardless of the time  What determines this?

Thanks 

[Omar Deen]

It stays as long as it needs to, depending on configuration. This happens more often on Agent based campaigns rather than IVR campaigns where more often than not, the customer will not need to speak to an agent. For scenario you typed out, the Campaign is first bounded by the Zone schedule, which is on the Call Target tab of the Campaign. If a record is Pending and it's outside of the defined Start and End times, it will remain Pending until the Start time begins, and if this an agent campaign, an agent is reserved. So no, there is not a time to live per se, it's bounded by how the Call Target is defined and then if there are any retries that it maxed out.

[bill.king1]

You probably are potentially looking at something like this, where you may (or may not, based on business rules) want to purge records every night so that you don't have any left over.

https://community.cisco.com/t5/contact-center/how-to-purge-a-active-accounts-from-the-cisco-dialer/td-p/3084056