Contact Center

Resolved! Error in CVP application at start of call with app.properties ending

Hi,Seeing the error constantly for every call in an application. No issues reported with the call and interactions, but this is just an error that is kicking my OCD.This first line loads.....08:16:49.796,,custom,CallStart,Loading App Properties from ...

Creating Users In Finnesse

Hello again,We are tying to figure out how to create a new user in finesse. We don't know how to navigate through out the software. Apparently we need step by step instructions. We are unable to follow the Finesse AG 11.5. I know this a sad case. SMH...

Resolved! UCCX 10.6 reason codes CAD+Finesse

It is about time we are going to move from CAD to Finesse. When adding new numerical reason codes in Finesse does it have to be different from CAD reason code numbers or can it be the same?

Extention mobility over expressway

We have upgraded to CUCM 11.5, UCCX 11.6 and our Expressway is v8.9.We understood that this would allow the ability to log into Extension Mobility while a telephone (8851) is remote. However when we do this we receive a 404 page not found error.Is t...

Running Stored Procedures and using the response in a UCCX variable

I am trying to run a stored procedure in a UCCX script, and then I want to use the response from the stored procedure in the UCCX script. My Stored procedure looks something like :- ALTER PROCEDURE Get_Date_Time @Status varchar(10) OUTPUTASBEGINDECL...

Resolved! UCCX Fail Over

Hello EveryoneI wanted to know is there a way to make the phones in a call center fail over to a hand full of cell phones in case the UCCX servers go down. My director really wants the call center users to all ways be able to be reached I think by us...

PCCE - Courtesy Callback - CallBack_Reconnect Issue

Dears,We are facing the below issue in our Courtesy Callback script.When the call back is initiated to the customer ,the Announce Callback prompt starts before the customer answers the call, same for not answering or hang-up, it starts playing on rin...

Resolved! Remove specific contacts from a campaign with APIs

Hello guys. I'm wondering how to remove a specific set of contacts from a campaign harnessing APIs. I know there is way to delete all contacts (HTTP/DELETE) https://<server>/adminapi/campaign /{id}/contactsbut looks like there isn't any other way to ...

Cisco Finesse Email Connectivity issue

Full UCCX version:System version: 11.6.2.10000Full SocialMiner version:Application Software Version: 11.6(2)-48We are having issues with Cisco Finesse, when any of our agents log into Finesse Chat and Email it randomly times out on the agent giving a...

Resolved! AD Requirement for UCCE 10.5

Hello,I have always seen UCCE having a separate AD setup. Can we use existing corporate AD for UCCE 10.5 or the later version? -Ajey

Interval - Date and Time separation? - UCCE v11.6

Is it possible to separate the intervals which are reported as the full date string INCLUDING the timeframe, into date separately from time? I'm looking to collect data per time interval regardless of date and have yet to find a solution for it.

Resolved! Queue call Drops when no agents are available

Hi , I have created a simple script to queue calls to a skill group ( attached), and when the agents are busy / not logged in caller is getting busy tone and call is disconnected. I see the below messages in PG logs ( We dont have CVP in our environ...

UCCX Disconnect The Call After Specific Queue Time

Hi, I'm using UCCX11.5 and i want to disconnect the call if the customer exceed 5 Mins of waiting in the Queue how can i do this one Thanks.

UCCX - Time In State

Is there a way to give agents the ability to view the time in state for other agents, without making them supervisors? For example, currently, agents can see when another agent is on break, but cannot tell how long they've been on break Contact Cente...

CVP integration with UniMRCP

Has anyone successfully integrated CVP with UniMRCP AWS or Google speech plugin . If yes then please let me know the steps, pros and cons. ThanksShikha

Contact Center

Forum Posts

Resolved! Error in CVP application at start of call with app.properties ending

Creating Users In Finnesse

Resolved! UCCX 10.6 reason codes CAD+Finesse

Extention mobility over expressway

Running Stored Procedures and using the response in a UCCX variable

Resolved! UCCX Fail Over

PCCE - Courtesy Callback - CallBack_Reconnect Issue

Resolved! Remove specific contacts from a campaign with APIs

Cisco Finesse Email Connectivity issue

Resolved! AD Requirement for UCCE 10.5

Interval - Date and Time separation? - UCCE v11.6

Resolved! Queue call Drops when no agents are available

UCCX Disconnect The Call After Specific Queue Time

UCCX - Time In State

CVP integration with UniMRCP

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