So I was asked to give access to the UCCX databases so that some of our data mining engineers can see what interesting stuff they can access and come up with to help in product development and marketing. I DO NOT want to give the direct access to th...
Forum Posts
Hi, I use PCCE 11.6 with Outbound Option HA. When I import contact with phone number start the number 0 ( For example : 09xxxxx), auto dialer work ok. But when I import contact with phone number start the number other 0 ( For example : 909xxxxx), aut...
Resolved! UCCE call fails at Send to VRU node
We have upgraded our CVP to version 11.6 but when we make an inbound call it is failing on Send to VRU node . Please find a snippet of logs from VXML GW . 068362: Feb 11 11:13:29.902: processing server rsp msg: msg(B920DE4)URL:http://CVPIP:7000/cv...
Hi, Anybody know if you can do an PCD upgrade of an UCCX 10.6? When looking at the supported tasks PCD only mentions that 10.5(x) is supported. I know that going to 12.5 is not supported. BrKim Nielsen
I have a colleague that has successfully made a remote connection to a CCX server using SQuirrel. I am attempting to make a remote connection to the same CCX server using python and the ibm_db library. Is it possible to make such a connection using...
I'm trying to set up an Outbound Campaign (Agent Progressive) with CCX + CUBE but CCX does not recognize mobile calls. Context:In the contact list I have both Italian national numbers starting with prefixes in the range 010-099 (such as 011XXXXXXX) a...
I have been looking over the internet in a hope to find a solutions to connect with db_cra (uccx database) from Ubuntu 18.04. I have found few articles but none of those worked for me. What i want to do is pretty simple but its just the drivers i can...
Anyone know if running UCCE 12.0 on VMWARE 6.5 using VMFS encryption is supported configuration? I cant find anything in the docs about this one way or the other. Technically, it will work, since there is a layer of abstraction, but Cisco TAC might b...
Hello, I'm preparing to configure chat in UCCX for a customer. I know in SocialMiner you can view chat transcripts after the chat has completed. Is there any way to view a chat while it's in progress? Similar to a silent monitor option for voic...
UCCX 11.6.2.10000-38 Under the Home tab we would like to remove the section, Agent Team Summary Report. I can't seem to remove this report. The Team Name is Business Office but nothing I do removes this section from the Agent Desktop.NOTE: The sup...
Resolved! Finesse SSO and Chrome Issues
We have enabled SSO for our Finesse 12.0 environment, and we are using Chrome Browser. At the end of the shift, if agents close their browser after signing out properly, the next day, the agents will have to enter their AD credentials again. If they ...
Hi Folks,I have written VXML script in studio where i need to transfer the call to particular ip phone extensions using Transfer element and putting single CUCM node. Now i need to send call to CUCM Cluster rather than a single node. Is there a possi...
Our epic team is looking to integrate epic with our phone system so that epic can pull information from the ani of the patient
Good Evening, I am running UCCX 11.6 and would like to populate Custom Call Variables with data. Even if the call does not get routed to a UCCX Agent. Example.... I have a menu and Option 3 routes calls out of UCCX to a shared DN. When the caller sel...
Dear All, We have Virtual CUSP running with 9.1.6 on PCCE environment. In the licensing summary it showing Registration expire date and next authentication date as last year. It is not authentication with the recent dates. please suggest why it is no...
