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KomalJagtap26756
Beginner

How to auto refresh team stats for supervisor

Hi there,

         

We have developed customer web desktop using Cisco Finesse rest API’s and everything is working.  Now we are developing custom supervisor web desktop using Cisco Finesse REST API's.  

 

We are able to show team stats (all teams associated with supervisor) for logged in supervisor.

 

Need help to auto refresh team stat API’s or method. Means when any agent state change happen then it should automatically update under supervisor team state too. Is there any event or method we can use to update supervisor team stats.

 

Standard Cisco Finesse desktop team stats auto update as soon as agent state changes similarly we want do in our custom supervisor web desktop too.

 

Thanks in advance,

Komal 

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dekwan
Cisco Employee

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