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Intro to Ansible

Good Documentation

The Great Selenelion


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Forum Posts

New to Call Studio so forgive the (what is hopefully a newbie) question. I have a Voice Element collecting digits, prompting caller for an 8 digit DOB.   I have the element set to dtmf, with a min digits of 8 as well as a max digits of 8. When I test...

Using CVP 11.6 I am working on a simple DB lookup app that will match the area code to state and return that state to ICM.  In Call Studio I am able to define session data when debugging to replicate what will be received from ICM successfully.  My i...

chad_meyer by Level 1
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  • 5 Helpful votes

This post nicely describes how to add a custom gadget to the Finesse Horizontal Header bar: https://community.cisco.com/t5/contact-center/finesse-12-0-horizontal-header-gadget/td-p/3814418 This looks like it ought to be a really useful feature to hav...

I am developing a small utility to help manage agent attributes using the UCCE Config Agent API.  The node server vends an HTML single-page app that assembles the request and then fires it to the selected UCCE AW.I am getting the following response w...

Hi, We are receiving NULL state for agent in XML received from Finesse Notification Server - <?xml version="1.0" encoding="UTF-8" standalone="yes"?><Dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>508422</fromAddress><id>51323...

Hey everyone.  I am calling an API and need to parse out the results but am having a difficult time doing so.  I am working with CVP 11.6 and returning the following information: { "ResponseSample":"{\"StartDate\":\"2020-08-01\",\"EndDate\":\"2021-07...