I just wondering if I can get help on the ECE chat transcript API issue. UCCE 11.5ECE 11.6 (ES9) Issue: Using the ECE chat API to retrieve extractions /transcript. Chats are stored in the ECE DB in UTC time zone format.Chat business hours are...
Forum Posts
Hi, I am new here and new to Cisco CVP, so I have been trying out different nodes in both CVP and ICM. I am currently working on a test to communicate data between ICM and CVP while the call is queued on CVP. I have a very basic Call Studio Applicati...
Resolved! Finesse Gadget DirectTransfer failing
Hi,Can you please help me how to pass agtExtn dynamically to initiateDirectTransfer in gadget? Case1 is working but not Case2 or Case3. Case1 :- Hardcoded agentExtn; Transfer workinghtml += "<button class=\"btn btn-primary btn-block\" id=\"btn\" onCl...
Something that might be of interest for anyone wanting to queue callbacks from a CVP session. https://cisco.box.com/cvp-custom-agentrequestUsual custom element caveats apply.Paul
Hello, I need to create a screen popup gadget for new chat messages. For now, I created a popup gadget for incoming calls, and it's working fine. The only thing that I need to change is an event for a new chat. Does anybody know how to write the men...
I am working on setting up a web application on its own server that uses ICM APIs to gather and update agent objects. I am currently getting 401 Unauthorized responses from the AW/HDS server because ICM is trying to authenticate during the initial OP...
HI all, I am very new to Finesse coding and wondering if someone wold be able to shed some light on what I am doing wrong. This is the code I am using: var finesse = finesse || {}; finesse.gadget = finesse.gadget || {}; finesse.container = finesse.co...
Resolved! UCCX Script Editor Waiting time in queue
Hi Guys, I need to know how can i use "Currentwaitduration" get report statistic of ccxeditor. it returns 0 value. So i need to paly prompt if caller stay queue bigger then 30 seconds. Any suggestion or answer what i need.
Hello,I have team that would like to route calls to Label IF calls in queue are greater than 5 calls. I think I'm close but not quite there yet. Any guidance appreciated. UCCE 11.6.1-- call comes in for Skill Group A-- if all agents in Skill Group A...
After making a solution that used the REST interface (as described in Cisco_Finesse_Web_Services_Developer_Guide_Release_11.6.pdf) for commands and XMPP to receive events, I've run into some problems. The Lab environment ran with nonSSO, so everythin...
In my report definition I am trying to average the values in Group 1 and then sum them in the default footer formula. Is this possible? There does not seem to be a documented way of accessing the calculated value in the group 1 footer to calculate th...
Hello, sometimes the handleNewDialog handler is not triggered. I tested it with the clientLogs.log() function. So the handler doesn't do much except output something in the console. But there are calls, where it's not triggered.I noticed when this is...
The call history gadget in finesse shows the history in server time (confusing to those on East Coast to add 2 hours from the Mountain Time servers). Is there any way to align this to the timezone the agent is working in?
I have a VXML Application using CCE 12.0, I have set few element data in the application. At one point I need to remove all the element data I set previously. I tried to use data.removeAllElementData() in the Java Action Class, however, the data stil...
Hello Gents,We have Rest Webservice which we have integrated in UCCE (VXML ) application. This web-service required 2MA Authentication, where the client needs to accept the server certificate and while sending the request needs to send its certificat...
