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Hey everyone.  I am developing a CVP 11.6 application that needs to authenticate a REST API.  The token is only valid for a short time before needing to be regenerated.  While I am able to check for a 401 and POST credentials to generate a new token ...

In Fin12, there's a few mini-gadgets across the header called components.  The admin guide says that only Cisco-supplied objects are currently supported there, but I'm curious if there's been any movement on enabling 3rd party components?  I checked ...

Setting up a small trial flow in CVP 12.5 to communicate with a Google DF agent. I find that when I use the DialogflowIntent and DialogflowParam elements that CVP ignores the text defined within Google DF and instead uses the local TTS defined in my ...

I have created a button to display when call is active and in agent in TALKING status but noticed button is displaying when Agent trying to Consult with other agent(since agent status is TALKING) and would need help on how to hide this button for Con...

I have created a button in Gadget to InitiateDirectTransfer logic which is working fine but when Agent is in TALKING status and Finesse failover from Primary to Secondary(Due to Internet connectivity issues after changing RED to GREEN banner on top) ...

Has anyone encountered a certificate issue when trying to use the DialogflowIntent and DialogflowParam elements on UCCE? In the error logs I'm seeing IO exceptions communicating with Google and am getting PKIX errors. Read somewhere that I need to se...

Hi there,         I am sending request for getting team data, URL is correct but its showing error 415 (Unsupported Media Type).  Should I send Media Type while sending request or not.         Please help me for this. Thanks in advance,Komal J       

I am trying to hide button in updatecallvariable gadget when agent is not in Talking or WRAP_UP mode.I tried with user.getState() and even after call disconnected, instead of WRAP_UP user.agentState() is returning 'TALKING'. I see before going to WRA...