How to catch the latest single event while multiple events are coming for single request for Unified Contact Center Express 12.0 Lab

[KomalJagtap26756]

Hi there,

           I have differentiate Hold Retrieve Buttons  for CONSULT Call & A CD_IN,OUT call.For CONSULT call hold retrieve is working properly for 2-3 times,after then events are increasing for single request.And events are going on increasing as click on the button.

           For OUT & A CD_IN call ,it is working properly as many times click on button.Like that how to catch single response for single request for hold retrieve CONSULT call.

Thanks in advance,

[dekwan]

Hi,

Are these multiple events different (one or more values are changed) or are they exactly the same. Take a look at the Finesse webservices logs to see what the Finesse server is sending. This will determine if the multiple events are on the client/gadget side or the Finesse side. Remember that one action request may mean more than one event.

Thanx,

Denise