Hi,
I use UCCX Server version 11 and finesse 11.
The supervisors get error "Live Data is not available after repeated attempts" in Queue Data , Team Data.
How do fix this problem ?
Thanks.
I have a script that when a caller is queued for more than 3 queue loops that the caller is then dequeued from its original CSQ and set to and Overflow csq which has more agents skilled. My question is when using the dequeue step within a script doe...
Hi all,
i'am wondering if there is any way of using the Jabber presence status into Finesse?When i'am away for 15min. Jabber will switch the status to "Away", but in Finesse i'am still ready.The Agents have to maintain two States, even both are from ...
Hi Experts,
I am facing an issue with UCCX ( 8.5 ).
When I tried to download a prompt from prompt management it just make me to wait for longer time and its not downloading.
Whenever I tried to download the prompt and it fails then the CCX editor stu...
Hi Experts,
Have one issue with UCCX and we are using 8.5 version of uccx.
We found that when uploading new prompts it is not sync with the other node as we need to upload on both the nodes.
is there a way to make it sync and all the data available a...
Hi, I am working on UCCX 7.0 scripting where in I need to retrieve a unique number for the call. This unique number needs to map to the NodeID-SessionID-SeqNum of the AGent Wrap-Up Data Detail Report. I need to retrive this number in my script an...
I have a script in which the customer calls in a queue to stay upto 30 minutes but they hanged up in 4.5minutes .
Someone look into the script and let me know where i'm doing it wrong .
guys,
agents are using CTIOS Toolkit and ucce version 10+UCM 10
For those agents who are using ctios tool kit to transfer call via cti route point getting below error for final leg in consult transfer.
Agent A dialled CTI route point from CTIOS Too...
Hi guys,
I have UCCX (version 8.5.2) + WFM and the calabrio plugin installed on each agent computer.
I cannot see some calls on the dashboard of the WFM .
Do you know if a copy of the recorded call is saved on the local computer after the call?
Hi,
we're using CUIC 10.6, i want to create a new Report using informations from an external Datasource.I was already able to add the Datasource and get the right values.But i don't find any place where i can use this values in any report or even to ...
Hello Experts,
I have two quick questions regarding Cisco Unified SIP Proxy version 8.5.9.
Note: IPCC contact centre inbound traffic using 2 SIP Proxy modules. We also support IPCC contact centre outbound Dialer traffic using 2 separate SIP Pro...
Hello,
Has anyone integrated Nuance Voice Biometric, either VocalPassword or FreeSpeach, with Cisco UCCX/ IPIVR? can both work together?
Thank you,
Shadi
