Hi,
We are doing trans route to VRU in ICM script for sending call to IP IVR.We we have a Service created for IP IVR A and IP IVR B.
If I go to service explorer I see Service created
IPIVR_A.TransRoute.SVC
Which has a route --> IPIVR_A.TransR...
Hi all,
Does CCD table tag the call abandoned the same way for both ACD (abandoned in queue + abandoned while ringing on agent phone) and non-ACD (abandoned while ringing on agent phone) calls?
Thanks!
-JT-
We are working on integrating AD into CCX and there are several users where the manually created user ID doesn't match what their AD user ID is.
What might be the best way to transition these users so that CUIC reporting is accurately reflected? In...
I have created a CTI route point between CuCM and ICM also configured all necessary setting and trigger on UCCX. I need to configure of ICM for IPIVR. Please guide me in this regard. I have read following link , but in it , not mention ICM configurat...
Hi,
I have a simplex setup. My CUCM PIM is active but my CVP PIM is stuck in activating state. I issued netstat command on ICM machine and it shows SYN_SENT. It shows connecting on port 5000. CVP:5000.
How can i correct the issue. I have verified t...
With our CAD 8.5 setup, we have the recording step set so that when a call comes in to certain agents it automatically gets recorded. We have this set in the Desktop Administrator.
In my test lab I have upgraded to 10.6. I know that Finesse will not...
When I place a test call into uccx script , call gets answered , stay on call for a couple or so minutes. Go to RTMT go through the collection of files process through Trace & Log Central. I look at the phone to get the time I started the test call...
Hi all,
We have some calls going to an ASR server from VXML GWs that shouldn't be going there. We know this because ASR licenses are being used when none should be used.
Call flow is typical SIP: Cube -> Cusp -> Call Server -> UCCE -> VXML Se...
Greetings!
There is a UCCX Cluster with configured locale. When operators connect to the Finesse on the primary server they see localized interface. But when they switch to the secondary server in failover scenario they see Finesse interface in Eng...
Hi Guys,
I would like to confirm if the EOL/EOS information of CAD for UCCX is also the same with UCCE/PCCE?
According to below link, EOL/EOS of CAD only listed for Cisco Unified Contact Center Enterprise, Cisco Unified Contact Center Hosted, Hoste...
Hi All - Recently implemented UCCX 9.0.2 in HAOLAN setup, Where VOIP MONITOR is OUT OF SERVICE on Subscriber Node.Restarted cluster - No goAny idea ?1492016: Jul 24 14:53:10.175 GST %MIVR-SS_VOIPMON_SRV-3-VOIP_OPERATION_ERROR:VOIP subsystem operatio...
Does Cisco UCCX identify if the call was dropped by the analyst (Customer was hung up on) or if the customer dropped the call?
Doing some research and I do not see that data mark available in the current Cisco report that is sent out daily.
Thanks...
Hi,
I am using UCCX 10.6.
In CUIC, i have given access to agents for Abandoned Call Detail Report.
Once the permission is set, i logged in as an agent and tested it successfully.
But when i login as agent the next day, the permission i have set is g...
Hi,
We have UCCE 8.0 Set up, for some of the Agents the Not ready event reason codes are showing as 1-6 in Agent Event Details table.
This only to the Not Ready state (i.e.) In event im seeing 3 and Reason Code is any single number between 1-6.
Whe...
Cisco Unified CCX Administration
System version: 10.6.1.10000-39
Cisco Unified CCX Premium License
Hi all,
I have a customer who wants a script that he will be able to run specific reports on. People will be calling for three issues.
(1) For billin...
