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hello cuic folks, Just want to clarify on the current definition/formula in the report and difference for ServiceLevelAband and Abnd calls > 5 secs ( attached is a data extracted from CUIC for reference) From our understanding: ServiceLevelAband = ca...

Dear Experts, I'm trying to develop a basic Call Studio script where I need to test the Audio Element node with a Dynamic Configuration. Attached you can find screenshots of the CVP script plus the Java class code. I'm facing the following error when...

Hi All, I'm trying to figure out how to achieve a requirement where calls made from UCCX or CUCM IP phones display numbers from a pool of random DID. For example the calls will need to show 55554XXX (randomly). This range will be dedicated for the o...

Hello Cisco folks, I am new in this cuic platform and still struggling how to get the total no of calls hitting the team before they get transferred/re-routed to another agent and that could be answered or unanswered calls. Basically, I'd like to get...

Hi All, Call data (Calls presented & Call Handled) in Cisco Supervisor Desktop doesn't match with CCX Detailed Call CSQ Agent Report. Number of calls in CSD is more but I'm unable to understand if it's also showing data for non-ACD calls. Please sugg...

Experts, I have the challenge to swap source number of 'Transfer' element of Call Studio. As we know, transfer voice element performs a call transfer to a phone number specified by a configuration setting. I have tested this functionality by punching...

Hello, I am creating the application and using 2 option menu option, I am using * and  # as a option value. After deploying the application on CVP when I am testing * is working fine but # is not working.. Any suggestion here!! Thanks in advance..

Hi experts, Currently getting CCX and finesse setup. Our providers are not even investigating gadgets. Instead they are making our agents use jabber - and told us chat doesn't exist in finesse. After research, I've found this to be false. That being ...

Hi all, Very shortly: we've UCCE 10.5. We're queuing by Precision Queue. In the table Precision_Q_Step_Real_Time the field AvgCallsInQueueTime is not valorized (ever NULL). Same for the corresponding field on PQ.Step object from ICM Script Editor (in...

Hello guys, Does anyone here has a ready code to incorporate in my existing sql query to get the relative date range filter in cuic? The usual relative date range and absolute date range, plus the start and end time below them. How do you actually co...