Contact Center

  Running UCCX 10.6.1 (Su1) I want to slightly customize and modify one of the stock Live Data reports. I see with the HR reports it's possible to get the SQL commands for them but I don't see it listed in the GUI for Live Data. Is there a CLI comman...

Wondering if there's any possible way to determine the script name that's being run from within the script itself.  I realise that you can manually configure a variable but I'm trying to be able to do this automatically.  Find the path as well would ...

Hello, i created an an custom Agent Detail Report at the CUIC to see the flow from the callers.Now i am wondering about duplicate Session ID's for the same caller. This looks very strange to me. Any idea how this could happen? Thanks Michael

Hello Cisco experts, I was able to understand how the total calls offered is calculated in the Call Type Report. Thanks to this wikidoc - http://docwiki.cisco.com/wiki/Reporting_-_Call_Type_and_Skill_Group_Reports:_Calls_Offered_for_Call_Type_does_no...

After Upgrading from UCCX 10.6.1 to 10.6.1 SU1 tomcat service failed to start,,, Any Idea how to fix this issue? Regards,karim

Hi Everyone, I'm currently installing UCCX version 8.5, for clarification may I know what should I put on "Unified CME server host name or IP address" field. Is the CME IP address or CUCM IP.Also kindly see the attached screenshot. Appreciate your ...

How to use TAPI for CRM system to connect to CUCM and receive CID/CTI and call duration in real-time for a start and extracting API/AXL for the information from cucm to CRM.

I am trying to capture each agent ID on a routing script to populate a variable on my HDS. Can anyone offer me any code to do this within a variable.  If you need further information before answering please let me know, thx in advance.

Have a client on UCCE 11.0 who wants to add an additional outbound dialer to the instance. So they want to have dialer 1 duplexed and dialer 2 duplexed. Each on a sperate pg on the same instance. I know of another client on UCCE 10.0 that has done th...

Here's the issue: I have a call center where the agents also handle walk-ins. Sometimes the phone will start ringing for one of the agents at the same time a walk-in customer enters. What the agent wants to do is put the call back in the queue and be...

Hi,   Is it possible to load a cvp vxml page in the browser? Something like below :- https://server_name:7000/CVP/Server?application=app_name&callid=12345-45678-123654-987456&input1=name&input2=zip This would make a backend validation and return the ...

Does UCCX7 support SQL Views instead or a table? I see under the DB READ step that I can see all the available Views for the user but I'm getting a SQL connection error when I run reactive debugging. My SQL statement returns 1 row so I know the state...