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UCCX Publisher and Subscriber NTP

Hi, UCCX Publisher is down, how long before UCCX Subscriber loses its time since NTP is unsync. We had a situation whereby UCCX Publisher was down for a few weeks, only after a few weeks.. And due to some hardware issue we were unable to bring the ...

ECC Variables

Hi, I am new to UCCE enoirnment and i am trying to get head around things. I need some light on: 1. ECC variables. Are they defined per script or globally. 2. I read there are 27 ECC variables. Are they for CVP or generally. 3. How are ECC variable...

Issue with Mobile Agent login

Hi, I have UCCE 11, CUCM 9 and Finesse 11. I am trying to setup Mobile Agent so that Agent can use his/her mobile phone to login to Finnese. I have configured everything as per following guide. http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_...

CAD to Finesse

  We upgraded a recent client from UCCX 8.X to UCCX 10.X. By default we deployed CAD as agents were not trained for Finesse yet.   Will be rolling out a plan for Finesse in a month.   Would like to know if we can run both CAD and Finesse together and...

UCCE Import

I'm upgrading from UCCE 8.5 to 10.5. I have all the systems configured in the 10.5 and everything works as planned. I would like to import the HDS and Logger data from 8.5 to 10.5 and i was wondering if there is anything i should be cautions off if i...

UCCX pub and sub traffic

Good morning everyone, I have experienced this phenomenon in UCCX enough times that I'm finally ready to do something about it. I have a uccx publisher and subscriber that communicate over a VPN tunnel, however, if the tunnel ever flaps it can wreak ...

Resolved! Using two CSQ's for one script

I was asked to make a change to a call center script that is a few months old. For reporting purposes they want to add an option for the caller too choose what they are calling one for members and two for providers. The sames reps will take both call...

Problem adding CVP in OAMP

Hi All,I have installed cvp call server and confgured it in OAMP. But due to some problem i have had to re-build the machine. While rebuilding the machine i have remove the call server and vxml server from oamp. Now after re-installing the machine an...

Resolved! C# , UCCX , Rest API , PUT (to update a resource) and Unsupported Media Type

Hi , i'm developping an app to update the resources skills with REST API. I can get all the values I want (GET) , but when I try to update a resource using PUT , then I get a webException "415 Unsupported Media Type". I have discovered that C#/UCCX w...

Resolved! UCCX 11.0 script - using Dequeue step followed by a call redirect isn't sending call to another CSQ

I am trying to use a menu to allow callers to select an option and depending upon their choice some calls should be transferred to a different CSQ.  I tried using the Dequeue step followed by a Call Redirect, but I must be missing something as when I...

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