Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

Our UCCE environment has two sides, calls can come into either side depending on which cube they hit (round-robin).  I built a VXML app to let staff record weekly menu options for the cafeteria.  Those files are played by an ICM script for callers. I...

I pulled these logs from the agent desktop. Says that the system disconnected. Sometimes it reconnects sometimes it doesnt. Any ideas where to go from here? Version: 10.6.1.11001-31 2016-02-03T08:53:54.872 -05:00: E80A9E: svr-uccx.pos.local: Feb 03...

What are the java version compatibility with Cisco Agent Desktop and Cisco Supervisor desktop?  Is there even a dependency on the java version for CAD and CSD or should the most recent version of java work? I have reviewed the installation guides for...

hello cuic folks, Just want to clarify on the current definition/formula in the report and difference for ServiceLevelAband and Abnd calls > 5 secs ( attached is a data extracted from CUIC for reference) From our understanding: ServiceLevelAband = ca...

Hi All, I'm trying to figure out how to achieve a requirement where calls made from UCCX or CUCM IP phones display numbers from a pool of random DID. For example the calls will need to show 55554XXX (randomly). This range will be dedicated for the o...