I'm trying to find a way to extract the UCCX call statistic data into SQL for a project my manager is working on with aggregating all of our organization's reporting data.
Is this possible, and if so, what is the best way to pull the data? I know UCCX has a built in reporting tool, but the data needs to be imported into a SQL database for it to be usable for my managers project.
I'm really not a database guy so I don't really know where to start with this.
It is possible to connect to the UCCX db_cra database and then look for all the tables containing historical data and use them for Custom Reporting.
For this, you will need to use the "uccxhruser" username. Password for this user can be set fro UCCX >> Tools >> Password Management and you can then create your own stored procedure using third-party tools such as SQuirrel SQL Client and AGS Server Studio. More details below:
on January 25th and 26th, we're hosting a Technical Enablement Workshop which will guide you through the steps involved in updating your organisation from Jabber and/or Meetings to Webex App.
Very useful for partners and for customers t...
hi Team, we are planning to deploy Multi-Factor Authentication for Jabber. The main requirement is to use MFA over internet (MRA).Is it possible to deploy MFA just for MRA and don't touch impact any on-prem existing setup?Can someone please guide on ...
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UCCX does not natively protect HTTP Triggers.
I wanted to come up with a solution to handle HTTP cookie based authentication.
There is a zip file for this project attached to this article. It was written on UCCX 12.5...