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Member since ‎12-29-2010

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This seems like it should be a simple setup, but I'm confused by how to setup UCCX/Finesse 11.5 to send e-mail reports to our customer service manager.  I have no interest in UCCX receiving e-mails, I just want it to be able to send an e-mail of the ...
I'm trying to find a way to extract the UCCX call statistic data into SQL for a project my manager is working on with aggregating all of our organization's reporting data.Is this possible, and if so, what is the best way to pull the data?  I know UCC...
We have Cisco CCX 9.0.2 and I'm trying to get Cisco Unified CCX Historical Reports, (version, software to run for a couple of our users.  The problem is Cisco requires this program to be run with administrator rights, and these are just stan...
I'm running CUCM and Unity 9.1.2 and using 7945 and 7965.One of our departments wants me to setup a phone number that goes straight to voicemail, and then they want a button on their own desk phones that will show them when there is a new voicemail i...
I have a hunt group number that currently if someone calls will be routed through to multiple phones in one of our departments.  Currently, this number will ring internal phones even if we are closed.  This department is asking if it is possible to a...
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Member Since ‎12-29-2010 07:50 AM
Date Last Visited ‎08-14-2020 12:17 AM
Posts 52