Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
This seems like it should be a simple setup, but I'm confused by how to setup UCCX/Finesse 11.5 to send e-mail reports to our customer service manager. I have no interest in UCCX receiving e-mails, I just want it to be able to send an e-mail of the ...
I'm trying to find a way to extract the UCCX call statistic data into SQL for a project my manager is working on with aggregating all of our organization's reporting data.Is this possible, and if so, what is the best way to pull the data? I know UCC...
We have Cisco CCX 9.0.2 and I'm trying to get Cisco Unified CCX Historical Reports, (version 2.0.0.0), software to run for a couple of our users. The problem is Cisco requires this program to be run with administrator rights, and these are just stan...
I'm running CUCM and Unity 9.1.2 and using 7945 and 7965.One of our departments wants me to setup a phone number that goes straight to voicemail, and then they want a button on their own desk phones that will show them when there is a new voicemail i...
I have a hunt group number that currently if someone calls will be routed through to multiple phones in one of our departments. Currently, this number will ring internal phones even if we are closed. This department is asking if it is possible to a...
Yes but nothing mentions not being able to log in. I just changed back to the client, was able to log into that just fine, and again switched back to the CUIC config and can't log in with any accounts that are set with reporting and/or administratio...
Is there any other services that need to be restarted? I can now get to the CUIC login page and I also noticed the client no longer works, however the CUIC login page keeps giving me an "Invalid username or password. Please try again."
I just wen...
What would be the CUIC web portal be? When I go to the CCX server the only options are for administration, I don't see anything for end user reporting. Is CUIC a separate server from CCX?
Aw finally I got it! I had the hotdial config set on the physical phone instead of the button extension, plus I also misconfigured the hotdial so it wasn't calling anything, (had the wrong calling search space selected).Thanks for your help!
