how to force an agent out of reserve

[iptuser55]

We have an agent in stuck in Reserve and so unable to log out of finesse. How can we change their state

thanks

[Deepak Rawat]

Did you try to end the Finesse task from Task Manager

Regards

Deepak

[iptuser55]

Hi

Are you suggesting on the agent P. C? 

[Ramamoorthy Shanmugam]

Hi,

 Normally you can't change the reserve state in finesse window , but we cal  do it from Agent PG – using procmon utilty .  

Logon to Agent Active side PG and run cdm – type the below command

Procmon lab11 pg1a pim1 –  Usage: procmon   Customer Name  Node Name  Process Name   First check the agent state using the below command , find the agent current state

>>>>dagent  3xxx <Agent ID>

 If its reserved state , please do the force reset  from Procmon using the below command .

>>>>resetas 3xxx < agent ID> 

Or >>>>>pim_reset_agent_state 3xxx < Agent ID>

If all the agents went to reserved state , check the Extension length in PIM confirmation page .

Thanks& Regards,

S. Ramamoorthy