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Hi guys, i have just created a bunch of Scheduled report but unfortunately when i try to modify, delete, or run them i'm getting this message :"This scheduler is currently being updated.  Please try again later."also the older scheduled report are ac...

Hello All, One of our customers has UCCX "11.0.1.10000-75" in HA Mode . recently , the customer is complaining from a strange issue , randomly , a Call comes into the system , and it rings multiple agents in sequence with 1 second in between , so eac...

We have an agent in stuck in Reserve and so unable to log out of finesse. How can we change their state thanks

I am creating an Relative dates and along with the Stock reports Agent Historical All Fields UCCE 8.5(4). Query Type: Anonymous Block Data source: UCCE Historical 1. Created parameters and fields. 2. Set values of Relative dates to Decimal and Start...

Hello,    I am using ICM 10 and trying to find out how many CTIOS agent licenses I have. Also, are the licenses concurrent licenses or based on the total of agent configured? Any help provided is very much appreciated. Regards Joseph

Hi, Has anyone integrated the Cisco UCCE with Aspect Outbound Dialer. if yes, Could you please share some info. Danilo

We have an issue where the database we are using has will not allow us to change to any column for primary. It was original created without one and obviously we are now looking to set it however that is failing. Do we need a primary key, is there a w...

Hi Team,I'm running into an issue where an Agent can not login to CAD. They are LDAP integrated and his account was disabled. When it was enabled again he is not able to login.He can login successfully on ccmuser page but when tries to login to CAD ,...

Hi. I have a problem with UCCX Unified Intelligence Center.  I can not get Agent Summary Report. I see error Dataset status is Failed (Database error). I can get report from any date to 9 september. But can not get reports from 9 september. In attach...

Hi, I have configured UCCX Outbound with Direct Preview (UCCX Premium) and this works fine. I have troubles finding reporting for outbound. In CUIC standard I get some information, but not that much (or I must miss something) What I would like to se...

Hi everybody! As I understand I can't use UCCX 11.0.1 with enhanced licenses for outbound campaign? I even don't have outbound insert in subsystems. So I need premium licenses?

 with ICM 10.5,the application gateway is configured with side A and B but its not looking for side B in any case either in hot stand by or any other options available , from the application gateway logs i can see that its always looking for the same...

I'm testing the wait step in ucce 10.5 and it drops the call after 5 secs.  I've done a Google search and see another person  with warm issue with the solution didn't seem to fit ours.  Where else would cause be  Thanks 

I have ICM 4.6.2 (H/F - 171) environment.I add one more custom application gateway at "Hot Standby" option.At the test when the service on Side A application gatewat is failed the service on the Router is not starting to connect Side B application ga...

Hello, I hope this wasn't posted recently, I couldn't find one relevant. I'm using CCX 11.5  I want to know if Finesse (with ccx) can perform database dips? Any documentation on how to do that, and manipulate the data dipped would be appreciated.  ...