Contact Center

We have centralized Contact Center in one of the location. Due to recent DST changes in server location, the remote sites time of the day has changed. So we have manually updated off set time to resolve the issue. We still got confused how this happe...

Hi, I have just install a uccx 9.0.2 on vm, here is the vm configuration. 2 vCPU, 4G memory, 146G HDD. after the installation, the console shows some /usr/sbin/racoon can't be executed, permission denied. and when i try to login in the console, after...

Hi folks, Do anyone have tried configuring permissions for Supervisor allowing to change the Agent skill in Cisco Finesse 11? Am aware about the Agent state. Tried googling on forum but bot found. Any URL's or guide links is appreciated. Thanks... ...

Hi All, A customer experienced an outage in UCCX wherein they encountered an error "The Finesse Server is out of service" and then they cannot call the trunklines that are being routed to the trigger point in UCCX. As advised, the system or service ...

Hello all,  I have installed Cisco Unified CCX Historical Reports application on two laptops.  Got the same error message while logging in:  " An Exception Error occurred. Application exiting. Check the log file for error 5022 "     ( screen capture...

I am implementing a UCCE for lab purposes and experiencing some difficulties in cvp comprehensive call flow. CVP Sends Bye and does not execute HelloWorld app. Please see components log files Version: UCCE 11.5 CVP DN: 4000Calling DN: 6300App : Hello...

Hi,  We have lots of UCCX applications and all our user accounts are imported from active directory (firstname.lastname), and we use extension mobility to log into the phones. We have one group of 10 staff and 3/4 workstations, which they move round...

Hello  - kindly there way to recording agent calls by default in ccx without any additional servers like ( MediaSense or wfo ) and if this feature included by default in ccx how it work ?   - And our license 5 primer agent start bundle with BE6K Th...

I'm confused as to why the Cisco Finesse IPPA is only supported on a limited number of phones.  The link below has only 7 SIP phones supported, I don't understand why the 8841 is supported and the 8845 is not?  They are basically the same phone, only...

Hi, Is it possible to integrate Cisco UCCX Integration Payment Gateway? If it is, is it PCI compliant? Can anyone provide me the details about the solutions available? Thanks, VS

We are using CAD-Finesse mixed mode with 10.6(1)SU2 and now almost all agents are familiar with Finesse. We need to now slowly phase out CAD. Is there anyway we can prevent the agents from logging into CAD. Uninstalling is an option, but is there a b...

Dear Experts, Request your help to create a SQL Query in ICM DB i have a list of of 10 agents i want to know these agents transfer how many call to perticalar vdn(skillsets). BR, Deepak