How to get information about calls from CCX

[softserveinc]

Hello,
I need to have information about made calls(CDR) for analysing in my script. Maybe somebody knows how can I get the information from CCX via REST API or there is direct connect to CCX DB from outside or so on.
Thank you.

[Chris Deren]

You can connect to the CCX database using the wallboard integration:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release-10-5/UCCX_BK_U9F91527_00_unified-ccx-administration-guide-release_chapter_01001...

then you can use the database schema doc to identify which data you want to query:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/reference/guide/dbschema.pdf

[softserveinc]

Thank you!

But does it work in UCCX 11.6?

[Chris Deren]

Sure.