How to get real-time CSQ service level statistics?
How can our call center supervisor get real-time CSQ service level statistics (GOS - grade of service)?
I know that they can run a historical report but that will only give them the day before service level...so if there was a service level issue they would only know about it the next day...which is a day late in order to resolve the issue.
I don't understabnd why CSQ service levels can be dfined but can only see the results a day behind....nothing in real-time.
Re: How to get real-time CSQ service level statistics?
I agree! I am spoiled by the use of CentreVue, used with my last position. I would also like to have real time half hour interval reports, by agent and CSQ. I admit I'm a newbie to Cisco so, am I just missing something or, is Cisco???
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