09-11-2007 08:34 AM - edited 03-14-2019 01:16 AM
Hi,
Is there a way to logout agents automatically at a certain time?
Lets say every day at midnight, I want to logout any agents that might be logged in in a certain queue.
Is that possible?
thanks
09-17-2007 09:50 AM
Agent Current State Prevents Making Call If the agent is in a Work Ready, Work Not Ready, or Available state, the agent must first go to Not Ready before the agent logs out. Either modify Desktop_Settings.cfg to match the agent desk setting in Configure ICM, or change the agent desk setting in configure ICM.
We have script written to look for how many agents are logged in, try new script.
09-18-2007 10:21 PM
If this is ICM and your single goal is to logout users on a daily basis then:
In ICM setup the inactivity logout
AW/Config Manager/Tools/Desktop settings and apply this desktop to your desired agents.
you can setup CSQ or resource for inactivity logoout as well.
Thanks,
Baseer.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide