Abdulbaseer Mohammed

in UCCX skills are assigned in multiple ways using skill and de skill tool or in management portal w...

Hi Fran,I am helping a client adopt LRG's simply put its simplification of number of Dial plan with ...

Digger, long time. How did you resolved this or have done any thing else similar.I am pre routing wi...

Hello,I have an enterprise client with CVP, ICM 8.x etc. They have helpdesk ticketing system that ge...

Sounds like network or heart beat issue. Check your PG logs and CAD logs.

Ryan,Can you explain non technical term what is the user impact or what is the problem to call deliv...

I have to agree with Amir. Amir bhai good to see you out there helping. I worked with him he knows a...

I beived i used the integration / configuration on cad or ctios. Look for http integration. I don't ...

wondering your call flow or is this script may be copied from another platform that had dual IP IVR?...

Yousef,Salamu alaikum,This is a codec mis match issue or the lack of DSP resources. Your recording s...

Hello,Assuming that you have right version of UCCX (premium etc) you can use one of two methods usin...

Atif,If memory serves me right, CTI events are controlled and communicated by Siebel connector. So w...

Thanks.

Thanks.

David, If it makes sense we are willing to add 6 pg’s or 3 pg pairs what will be then our max count ...