Hello,I have an enterprise client with CVP, ICM 8.x etc.  They have helpdesk ticketing system that generates emails.  We would like to create or trigger an outbound call that just plays a wav file or connects to an IVR.I would like...

Well my math and lack of documentation compete always, so trying to find max number of CSR's one can have, I understand it depends on ucce/ICM environment.A cucm cluster with 8 subscribers fully loaded hw etc and moderate CSR skill sets and average n...

I am back after 2yr of program management and TAC deployments at Cisco.Now assisting and architecting one of Cisco's biggest clients.Lots of unknowns and as usual bigger the client complex are simple issues.I have multi site multi (ICM)  instance CVP...

Hello,I have a client with CVP, ICM 7 and 8.x builds.  They would like to have  a way to turn on and turn off emergency message played in their main menu.I see it a two step process: 1) verify and authenticate the caller 2) give the option to change ...

So I have a customer who currently send all internal help desk calls to PSTN, then they come to VXML Gateway that goes to CVP finally landing on ICM script to be processed and handled by an internal agent.Ideally we want to keep this call with in the...