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Dear all,I want to change the IPAddress of my CRS server and CCM server (CCM version 4.1(3), CRS version 4.0(5)) but I don't know how to do that. Could anyone give me some instructions on this?(And, if possible, does the solution apply to CRS 4.5?)Th...

Hi pros,I want to talk with my .net exe application over CAD. My production environment will be CRS 5.0. Does anybody have any idea. Thanks to all...

Anybody know where the reason codes are stored? I am referring to the Reason Codes defined through the Desktop Administrator? I know that when an agent changes his state to Not-Ready the reason code is put in the AgentStateDetail table. That is n...

Hi all,I use route pattern 9! to forward outbound callBut timeout of this pattern is too longAny one know how to change this pattern timeout?Vote 5* for your helpThanks

I have traditionally used the following formula in scripting to determine if today's date is a specific date for things such as holidays. I use this formula in an IF node.now()=date(2007,07,26)Every time I tested it was returning a False value. In or...

When configuring the JTAPI triggerin IPCC Express 4.0, there are some settings (like forward on busy internal & external, forward on answer )which are not existing in the CCM. So when configuring these settings in the CCM, will the IPCC be able to u...

when creating a CTI routing point with a number which already exists as extension, the CCM accept this. Is there a specific reason why it is possible to use the number twice ?Regards,Ingrid

Gateway 12.4.11T2 work fine then stops after some time. I suspect after 24 hours when it's time to re-cache there is a problem.I've attached the debug http client all with the cache errors from CVP. Do you see anything in the debug? I've never looked...

Hicurrently running CM 4.1(3) CVP3.1 and ICM6.0upgrading to CM 5.1(2a) CVP4 and ICM7.1Im planning on upgrading the CallManager first. So it will be 4.1(3) to 5.1(2a) as I hear there are bugs with CTI on 5.1(2). Does anyone know of potential JTAPI iss...

I want to develop in CRS SDK custom node which will hanlde voice input like standard nodes.Question is:How I can get access to a voice objects from custom node?

Hi,I know that in version 3.5, we can use the "execute java method" step from the java panel but it's deprecated in 4.0.X In the documentation, they wrote to use the "set" step. It's working fine if you have to set something to a variable but what is...

Hi; We have an IPCC ver 3.5; we know that this version is EOS but we want to make a growth of this up to 50 agents and we still have 5 years of support in hardware and software; but we are looking the possibility of upgrading it to version 4.0, exist...

Hello all !!! I am reaching out to everyone for help !!! I am experiencing Dtaborts errors and agents are being forced to not ready state, I have been working with TAC on this issue for about a month now but have not made any progress. Any help will ...