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how to modify Agent_Stats-templates on Cisco Unified CCX Administration

pharden
Level 1
Level 1

new to CC. I need to change a user /agent name. I have app open. Went to Applications and Document Management.  I can click on my file I want to modify. but I am stuck from there. Can Anyone Assist?

3 Replies 3

Chris Deren
Hall of Fame
Hall of Fame

I am not getting clear picture of what you re attempting to do as you talk about: agent name, applications, documents, templates and these are all completely different entities. Please explain exactly what it is that you need to change and for what reason.

found my error.

Great, let us know if you have any further questions.