Are you asking how to configure your load balancer on how to only use the secondary server when the primary fails? Unfortunately I do not have experience with load balancer configuration. Maybe someone here in the community can help.
When using a load balancer / content switch for Finesse - the load balancer must redirect the initial request to the "A" or "B" server. So the load balancer is only used at the initial request and then the communication between the agents PC and Finesse is direct.
This setup is NOT typical of load balancers, which often stay in 'middle' of the flow for the duration. If a Finesse server fails after an agent logs in, the Finesse client automatically fails over to the alternative server.
The load balancer must know if the A and B servers are in service (so it only directs to a in service server). to do this you use the following URL and check the value of Status is in service.
If you want to know how to write a finesse client similar to the out of the box finesse browser client - you can view teh devnet guides where it details how the client can tell if the server is in service or not.
In a previous article I talked about the Cards & Buttons functionality of Webex Message. It's great to send nicely formatted or interactive messages.
What if you want to learn about Cards? There is a bot that teaches you all about Cards using...
The Python library "webexteamssdk" is great but there's one part of this library that "may need better documentation". This is the ability to create cards & buttons.
Here's a card example:
How is this card setup? What compone...
(using Python and the Flask Library)
An oAuth integration allows you to have an application "do stuff on your behalf".
This is a topic that can be quite complex to understand. For that reason I created this Python code to make it as easy as possible to...
It may be easier than you think.
After some customer requests I started writing code in Python. A few days later the script was ready.
What can it do?
ADD LOGO or image to your virtual background (using a domain/email address/URL/local-file)
Contact Center Knowledge Base
The Contact Center knowledge base contains information about developer topics for Finesse and Task Routing. For one-on-one help with these products, you can open a ticket at https://developer.cisco.com/site/support/. For...