How to reset the logs Call on Cisco Supervisor Desktop

[Armoget2015]

Hello everybody!!

My question is:

How often these counters total calls, you paid, withdrawals processed are reset ? , How to reset the logs Call?

Thank you and regards!!

[Mohamed Hussain Siddique]

Actually these report shows data for last 24 hours.It automatically resets at the begining of the day.

But  am not sure how to reset manually.

Regards

Mohamed 

[Deepak Rawat · Accepted solution]

These call statistics are reset every midnight by default. If the statistics are not resetting on their own, then please restart the below services to start with:

Cisco Desktop Recording and Statistics Service

Cisco Desktop Call/Chat Service

Cisco Desktop Enterprise Service

Cisco Desktop Sync Service

These services are not service impacting and can be restarted during the business hours as well. If the stats still do not reset, then proceed with the restart of Cisco Unified CCX Engine in after hours

There is also a below known defect for this issue in case you are running 10.0(1), 10.0(1)SU1 and 10.5(1) and an upgrade to 10.5(1) SU1 or later will resolve this issue

https://tools.cisco.com/bugsearch/bug/CSCuq61371/?reffering_site=dumpcr

Note: Restart the above services on both the servers in case of HA (first Primary and then Secondary)

Regards

Deepak

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