07-03-2007 01:58 AM - edited 03-14-2019 01:01 AM
We're using IPCCX 4.0(5) with Enhanced edition. The agent phone's configuration is Line 1 for ACD In-call and Line 2 is for extn nbr. I would like to ask how to restrict agent to make outgoing call from Line 1.
07-03-2007 02:25 AM
Hi,
I think that you can restrict the outgoing calls setting up the Calling Search Space, CSS, of Line 1 to a CSS with calling restrictions, for example, a CSS that it only allows the agent to call to another agent.
Hope this helps,
Juan Luis
07-03-2007 02:40 AM
It works, thanks.
07-03-2007 04:13 AM
Please, rate helpful posts ;-)
Regards,
Juan Luis
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