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KomalJagtap26756
Beginner

How to Set And Get Wrap Up Reason code If we set them in Finesse Standard.

Hi there,

           I have problem in getting wrap up reasons code.Actually I have set wrap up reason code in finesse standard and console events for wrap up reasons is getting in standard only.

           When I am running my own code in chrome browser where wrap reason code is not getting in console logs.If I have set wrap up reason code in standard then it should be displayed in console logs of chrome also.I want to know how we can get that reason code 

 

           

           

1 REPLY 1
dekwan
Cisco Employee

Hi,

 

Sorry, I don't quite understand what you mean by "I have set wrap up reason code in Finesse standard and console events for wrap up reasons is getting in standard only". What is Finesse standard?

 

To get the list of wrap up reason codes, you must use this API: https://developer.cisco.com/docs/finesse/#!userget-wrap-up-reason-list You will NOT get this list via the notification/events.

 

To set the wrap up reason code for a particular dialog, you must use this API: https://developer.cisco.com/docs/finesse/#!dialogupdate-call-variable-data. This will result in a dialog notification that has the new wrap up reason in the field.

 

If this doesn't answer your question, please clarify.

 

Thanx,

Denise

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