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Finesse Servers Behind Load Balancer. How custom application connect with Finesse REST Server & XMPP Server

Hi,I have gone through documentation regarding this at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1161/installation/guide/cfin_b_cisco-finesse-installation-and-upgrade-1161/cfin_b_cisco-finesse-ins...

How to get an agent Extension from the response for Agent's login validation.

Hi there, While the Agent being logged in,there is Agent's Username,Password & Extension.Suppose Agent's Username,Password & Extension is Agent001,ACBD & 6001 respectively. I am getting Username & Password in the response.Now I am doing A...

Audio Barge in not working as expected.

Hello Test deployed to CVP-11 Using an audio element to play an audio file that is 45 seconds long of instructional information, and the barge in option is checked. Once the audio completes, or is barged in upon the next element is a form pla...

UCCX 12.5 with CCP 12.5 Bubble Chat configuration issue

Hello Engineers, I'm new to figure out the bubble chat for any website page after a long time of searching and reading the integration happened successfully between UCCX & CCP and now everything seems to be done but regarding testing the Bubble cha...

upload prompt(.zip)

Hi, all I success upload prompt on UCCX server using the REST API. The prompt file is zip file including of 3 files. I delete prompt files on UCCX admin page and re-upload prompt on UCCX server using the REST API. But there is uploading files is onl...

Resolved! third party gadget height.

I am trying to change the height of a third party gadget... "my gadget".as per instructions I added the gadgetHeight parameter, but there was no affect on the page. And my gadget is the only item on the page. Shouldn't the web part adjust automatica...

SIP Trunk connection from UCCX sandbox lab to local server

Hello,I am working on an application, that requires communication from sandbox CUCM Trunk Device to my host. Once I connected to the VPN, which comes along with the sandbox details letter, I noticed that I was assigned an IP 192.168.254.11.So, when I...

Resolved! DTMF input in finesse10.5(1)

I am trying the below code to send DTMF, But I am getting an error "Cannot read the property 'sendDTMFRequest' of undefined ". I am new to this and not sure what I am doing wrong. Please help. sendDTMFRequest: function(digit){ dialog.sendD...

UCCX 12.5 and CCP (Socialminer)

Hey All. I have an UCCX 12.5 on and internal domain : uccx.internal.local, and my CCP is in the dmz and hs FQDM ccp.external.dk The chat's are coming to the ccp server, but i can see that the state of my chat notification is failing due to connection...

UCCX CTI Protocol update v12 to v17

Hi guys. We have UCCX with CTI protocol version 12 and application that use this protocol for communication.Was decided to update to protocol version 17.According to documentation, change, that could affect to application work is replacement of CallW...

Resolved! UCCX Adding outbound campaign contacts for repeated calls

Hello!There is a task to call a certain number of contacts every day. Moreover, some of the contacts may be repeated this or the next day. In CCX admin guide I see that when you upload contacts with the same phone numbers, the contact history is save...

Screen Pop\Alert when Finesse Agent goes into "Not Ready" State

I feel like this should be pretty simple to do, I have some users who are requesting to be alerted that they went into a "Not Ready" state due to a missed call.Has anyone done this before or something similar?Any help would be great!Thanks,Bill

Cisco PCCE - Technician calling Customer Solution without revealing their contact numbers.

Hello,Our customer is looking for a solution so that his installation team can call their end users and arrange appointments.Below are the requirements.Installation team (Technicians) should reach the customer by calling the IVR with respective order...

Call Studio 11.6(1)

i imported the WSDL in call studio element "Web service " but the request structure is built in wrong way and i always receive schema validation error because the <MsgHdr > element inside the <body> however when i importing the WSDL in other soap c...

CVP 10.5.1 with Nuance changing language using built in grammar

Is there any way to use the built in grammars available via the Digits element to change the language? We need to be able to make use of the es-ES language that is installed for Nuance Recognizer for menu options and digit collection (pay amounts, a...

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Forum Posts

Finesse Servers Behind Load Balancer. How custom application connect with Finesse REST Server & XMPP Server

How to get an agent Extension from the response for Agent's login validation.

Audio Barge in not working as expected.

UCCX 12.5 with CCP 12.5 Bubble Chat configuration issue

upload prompt(.zip)

Resolved! third party gadget height.

SIP Trunk connection from UCCX sandbox lab to local server

Resolved! DTMF input in finesse10.5(1)

UCCX 12.5 and CCP (Socialminer)

UCCX CTI Protocol update v12 to v17

Resolved! UCCX Adding outbound campaign contacts for repeated calls

Screen Pop\Alert when Finesse Agent goes into "Not Ready" State

Cisco PCCE - Technician calling Customer Solution without revealing their contact numbers.

Call Studio 11.6(1)

CVP 10.5.1 with Nuance changing language using built in grammar

Event Notification Subscription

Unable to create diaglog group using API + UCCX

Reserved and Not Ready pop up gadget

Finesse Notification Service - web page refresh

Jabber Login Issue with "not-authorized"

Studio Callback sample error "no Gateway Address defined"

Finesse Dialog API - End Silent Monitoring as admin

ModulePrefs in gadget.xml - height is ignored in 12.6.2?

Get supervisor queues, but not from supervised team members

containerServices.showDialog button options question