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Forum Posts
Hello, I am trying to send an HTML request from Finesse to our servicenow instance so that when a call is answered, a ticket gets created automatically with the assigned to populated as the engineer who answered the call. The SNOW instance has a serv...
Resolved! UCCX Finesse Workflow for Email
My goal is to pass email related information from UCCX Finesse workflow to my case management system each time a new email is accepted/handled by the agent1. How can i pass the following information (customer email address, email subject, date time, ...
Resolved! Finesse API Phonebook Contact ID query
Hi, I've made a gadget to edit phonebooks and when I 'PUT' the xml to the phonebook the Contact ID is incremented. If I pass this value to edit a name it is ignored. If I edit the phonebook from usual Finesse admin the ID stays the same. Here is th...
Hi, Can someone explain how I can add a historical gadget to the Finesse web interface for operators?UCCX version 12.0.1.I added the code snippet below to the default layout, but I get an error in the gadget window in the web operator interface "Erro...
Resolved! uccx custom jar file logging directory
Hi teams,Our developers developed a jar file to use in uccx for communicate customers database (rest api server). However if something happens we want to collect logs. Our developers ask which director we should point for logging in jar file. In case...
Is it possible to integrate Cisco finesse and oracle DB, and if its OK can the agent read and write to the DB?
Hi, Is there any scaffolding project to developing Finesse Gadgets (v12.0) with the UI of Cisco, as the stock gadget? I'm searching for an example like the Advanced Capabilities Gadget. I tried to inspect the gadget but the code is uglified. Thanks,
Hi ,I am using a custom jar file, uploaded the jar in document management, moved to Classpath using Custom File Configuration page in appadmin page. Restarted the UCCX engine, Appadmin service and UCCX editor. The methods and variables of the custom ...
HiWe have problem with cisco finesse. While having CAD, we could define timer action and after 1 minute could change the agent state from not ready to ready. Is it possible to have such a feature in finesse to change Ring No Answer ( Not ready) state...
Hello, I would like to know if there is a Screenpop Gadget available for Release 12.X (12.0 or 12.5)? I can only find versions till v11.0. Or is it possible to use the Gadget from version 11.0 in 12.X? Regards,Benjamin
I trying to create the phone which device type is CISCO 7945. It needs MacID as input which is 12 digit number.I trying to invoke the CISCO AXL API 10.5 in C# and I trying same in SOAP UI to achieve task.but,it fails any helps on this much appreciat...
Hi, Finesse 12.X has a number of nice built icons for Gadgets.For example if you include the "manage-call" icon the Gadget image is of a phone and a settings cog.I cannot find a document highlight what all the possible options are, that might be avai...
Hi there, I have problem in getting wrap up reasons code.Actually I have set wrap up reason code in finesse standard and console events for wrap up reasons is getting in standard only. When I am running my own code in chrome brows...
Hi Team, we have facing issue in CCB Application , we are checking but couldnt able to find this , _ccbServlet where it configured exactly, could you please guide us to get this done please guys .Appreciate your quick responses !!!!! Thanks!!
