Contact Center

Hello All,I need to push notification over Cisco IP phone during call for which I need Cisco IP phone IPV4 address for each Line associated over CUCM. I need to push notification using TAPI. Kindly help as I am not getting solution. Thanks in advance...

I am trying to connect Finesse db_phx_config DB directly using SQL work bench.Does anyone successfully connected and please share URL string to connect? We have to pass value in INFORMIXSERVER which i have tried with server name/Finesse but no luck. ...

Couldn't find option to get call history for particular user or common list through API.Is it possible by any way?

Hello, I am testing out the new DialogFlow elements in CVP 12.5 and am wondering if the standard vxml properties of fetchaudio, fetchaudiodelay, etc... are able to be used with the built in DialogFlow element. In testing I have a simple DF agent buil...

Hi all!Please clarify the question below.For chat and email processing we use ECE 12.0.We use ECE tables below for building custom reporting:dbo.EGPL_EVENT_HISTORY_CASE_MGMTdbo.EGPL_EVENT_HIST_CASE_MGMT_ARCHThese tables contain the OBJECT_OPERATION f...

Hi, I am developing agent monitoring software based on the SIPREC. The recording server directs the RTP stream to supervisor desktop. Where an RTP player plays the agent conversation. Requirement ->The supervisor wants to monitor an specific agent. F...

Greetings. I am trying to do the Finesse learning labs (like "Basic User REST API with XMPP Events" and the related to gadgets  like "Hello World gadget", "Add a Finesse Gadget to the Agent Desktop", etc). When i start any of these, the browser displ...

Hi, We are using UCCE 11.6 with CTI-OS.Recently we are getting following events in event viewer.Let me know if you can suggest.CTI OS Server's total amount of monitor mode connections is: 3. This exceeds CTI OS Server's limit of: 2.CTI OS Server has ...

Hi, We have developed Custom toolbar using finesse rest API and it is working fine with SANDBOX lab on port 71 for https://jabber1.abc.inc:71 but same software when we installed on client side, did same configuration and used port 443 for https getti...

I am getting Max number of variables in action exceeded error in Finesse while invoking web service in workflow.If Input parameters are less than 5 its working fine.In Cisco links i do see there is a limitation of 5 parameters.currently we are 11.6.1...

We coded a lot of elements in one application.Editing elements is very slow and cpu usage is high.Is there a limit on the size of application or the number of elements?

Hi, I'm looking for a way to enable UCCX Agents to reply to webchat interactions directly through their mobile phone / devices. An agent chat UI would need to be developed to be compatible with mobile devices Which CCP API should i use for this scena...

Hi, I'm working on Unified Contact Center Express (UCCX) System version: 11.6.2.10000-8 Campaign Management Application.I'm trying to update an IVR Campaign from a web application using the following API URL:http://192.168.1.106/adminapi/campaign/3al...