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Intro to Ansible

Good Documentation

The Great Selenelion


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Hi, I've made a gadget to edit phonebooks and when I 'PUT' the xml to the phonebook the Contact ID is incremented.  If I pass this value to edit a name it is ignored. If I edit the phonebook from usual Finesse admin the ID stays the same.  Here is th...

Hi, Can someone explain how I can add a historical gadget to the Finesse web interface for operators?UCCX version 12.0.1.I added the code snippet below to the default layout, but I get an error in the gadget window in the web operator interface "Erro...

agipkcoat by Level 1
  • 3239 Views
  • 4 replies
  • 0 Helpful votes

Hi teams,Our developers developed a jar file to use in uccx for communicate customers database (rest api server). However if something happens we want to collect logs. Our developers ask which director we should point for logging in jar file. In case...

Bar1s by Level 1
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  • 2 replies
  • 0 Helpful votes

Hi, Is there any scaffolding project to developing Finesse Gadgets (v12.0) with the UI of Cisco, as the stock gadget? I'm searching for an example like the Advanced Capabilities Gadget. I tried to inspect the gadget but the code is uglified. Thanks, 

dsorto001 by Level 1
  • 780 Views
  • 1 replies
  • 0 Helpful votes

Hi ,I am using a custom jar file, uploaded the jar in document management, moved to Classpath using Custom File Configuration page in appadmin page. Restarted the UCCX engine, Appadmin service and UCCX editor. The methods and variables of the custom ...

Jenni by Level 1
  • 549 Views
  • 0 replies
  • 0 Helpful votes

HiWe have problem with cisco finesse. While having CAD, we could define timer action and after 1 minute could change the agent state from not ready to ready. Is it possible to have such a feature in finesse to change Ring No Answer ( Not ready) state...

Hello, I would like to know if there is a Screenpop Gadget available for Release 12.X (12.0 or 12.5)? I can only find versions till v11.0. Or is it possible to use the Gadget from version 11.0 in 12.X? Regards,Benjamin

Hi Team,   we have facing issue in CCB Application , we are checking but couldnt able to find this , _ccbServlet where it configured exactly, could you please guide us to get this done please guys .Appreciate your quick responses !!!!!  Thanks!!

Roy_11 by Spotlight
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  • 1 replies
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