04-07-2010 06:19 AM - edited 03-14-2019 05:32 AM
We have an issue where :
Customer reported for one process out of office message was wrong.
We have uploaded the new message file and it started working fine.
We require help to check if any log to proof that the same process “Out Of Office” hour message file changed from our end
Urgent !! Please advice.
04-07-2010 06:24 AM
Hi
If you are on IPIVR or UCCX, then you can see in the MADM logs who has carried out what changes (c:\program files\wfavvid\logs\madm).
If you have users dialing in through an application to change prompts, or through some other custom method, you should really be logging changes as they are made...
Aaron
Please rate helpful posts..
04-07-2010 06:37 AM
We are using IPCCX and IVR.
We just want to get back to customer with the proofs that this has been done at this time.
So will your option be enough for that or do we have some more options.
Any logs on ICM that can help us.
Please sugest.
04-07-2010 07:58 AM
Hi Aaron,
Thanks for your reply. Got the path .
Which file needs to be checked now and which parameter should be
searched to crack the issue.
Please suggest.
04-07-2010 08:00 AM
Hi
If you know the name of the prompt that was modified, you might try searching for that...
Aaron
04-07-2010 08:11 AM
Hi Aaron,
Thats fine but in the folder we have many file so please let me know on which file i have to search the prompt and also from where i can get the details that who has done the changes.
04-07-2010 08:21 AM
Hi
The files each cover a period of time, so if you don't know when it happened you need to search them all.
I would recommend getting a good text editor to allow you to search all the files at once (something with grep like features; I use jEdit).
Regards
Aaron
04-07-2010 09:39 AM
Hi Aaron,
You didnt tell me how to trace for the user and on which file.
04-07-2010 10:46 AM
I recommend installing the Cygnus Tools package on Windows - then you have "grep" and can run it from the command line.
Regards,
Geoff
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide