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How to Turn on Debug on UCCX CAD

shridhar reddy
Beginner
Beginner

                   Hi ,

I am just wondering how to turn on Debug on  Cisco Agent Desktop software to collect debug logs .

Is there any option in CAD so that Agent himself can turn-on debug to gather debug logs ??

UCCX and CAD v 7.0

Thanks!!

Reddy

1 REPLY 1

  1. Open this file: C:\Program Files\Cisco\Desktop\config\Agent.cfg
  2. Then change this line: Threshold=DEBUG (or TRACE).
  3. Empty this folder's contents to give you a clean slate: C:\Program Files\Cisco\Desktop\log
  4. Restart CAD and reproduce the issue.

[...] Agent himself can turn-on debug to gather debug logs ??

As long as the agent has write access to those directories it is possible to self-enable/disable trace logging.

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